Application Support Engineer

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to monitor and investigate issues across critical business systems, ensuring reliability and smooth operation. The role emphasizes problem solving, cross-team collaboration, and proactive system health management in a dynamic environment.

The candidate will focus on incident management, root cause analysis, and scalable infrastructure design, with a strong emphasis on site reliability engineering best practices and collaboration across teams

Qualifications

• Must Have: Proficiency in Site Reliability Engineering.
• Minimum 7.5 years of experience in SRE.
• 15 years of full-time education required.

Responsibilities

• Act as SME and collaborate to manage the team.
• Coordinate incident response and ensure timely resolution.
• Drive reliability improvements and operational efficiency.
• Mentor junior members and share knowledge.
• Engage with multiple teams for key decisions and solutions.

Skills

Site Reliability Engineering

Monitoring & Incident Mgmt

Automation & Scripting

Scalable Infrastructure

Cloud & Distributed Systems

Performance Tuning

Education

15 years education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Site Reliability Engineering. Good to have skills: NA. Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem solving to identify root causes and implement effective solutions, ensuring the smooth operation and reliability of multiple interconnected components. The position demands continuous engagement with system performance and stability, often requiring collaboration with different teams to maintain seamless service delivery and minimize disruptions to business processes.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and operational efficiency through innovative approaches.
• Mentor and support junior team members to foster professional growth and knowledge sharing.
• Coordinate incident response activities to ensure timely resolution and communication.
• Drive continuous improvement initiatives by analyzing trends and implementing preventive measures.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Site Reliability Engineering.
• Strong knowledge of system monitoring, incident management, and root cause analysis techniques.
• Experience with automation tools and scripting to enhance operational workflows.
• Ability to design and implement scalable and resilient infrastructure solutions.
• Familiarity with cloud platforms and distributed systems to support high availability.
• Skilled in performance tuning and capacity planning to optimize system resources.

Additional Information

• The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.