Application Tech Support Practitioner

codingcircle; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a full-time Application Tech Support Practitioner in Gurugram. The role involves acting as a crucial link between clients and systems, using communication skills to address client issues and maintain system quality.

Candidates should possess proficiency in Service Desk Management and have 0-2 years of experience. The position offers an opportunity to resolve client inquiries and contribute to overall client satisfaction.

Qualifications

• Minimum 0-2 years of experience in Service Desk Management.

Responsibilities

• Engage with clients to understand their needs and resolve issues.
• Participate in problem-solving discussions and assist with client issues.
• Collaborate with team members to enhance service delivery.

Skills

Proficiency in Service Desk Management

Experience with ticketing systems

Strong understanding of incident management processes

Ability to communicate technical information clearly

Education

15 years full time education

Job description

Accenture Gurugram Full-time Fresher Not Disclosed Posted 2 days ago

Company :- Accenture
Software/Application/Cloud Tech Support Associate
Job Type :-Full time
Experience :- 0-2 years
Job No. :- ATCI-4854865-S1849414
Location :- Gurugram
Required Skill :- Service Desk Management
Educational Qualification :-15 years full time education

Job Description

Project Role :Application Tech Support Practitioner
Must have skills :Service Desk Management
Good to have skills :NA
Minimum0-2year(s) of experience is required
Educational Qualification :15 years full time education
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience.

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues in a timely manner.
• Collaborate with team members to enhance service delivery and client satisfaction.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with ticketing systems and customer relationship management tools.
• Strong understanding of incident management processes.
• Familiarity with remote support tools and techniques.
• Ability to communicate technical information clearly to non-technical users.

Additional Information

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.