Application Support Engineer / Production Support Specialist

Wissen Technology; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Wissen Technology in Bengaluru is hiring two Application Support Engineers to join our Production Support team. The roles focus on maintaining system stability, health monitoring, and rapid incident resolution for critical enterprise platforms.

You will use PL/SQL, Java code debugging, and MongoDB to diagnose incidents, coordinate with engineering teams, and minimize business downtime. This is an on-site office role in Bengaluru with a strong emphasis on SLA-driven operations.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3–5 years of direct experience in application/production support or technical operations.

Responsibilities

• Monitor health, alerts and system logs to identify operational anomalies proactively.
• Lead incident management within SLAs and coordinate with core development teams for fixes.
• Debug Java code, optimize PL/SQL queries, and analyze MongoDB data during incidents.

Skills

PL/SQL

Java debugging

MongoDB

Incident Management

Education

Bachelor's degree in CS/IT

Tools

Snowflake

Job description

We are hiring two Application Support Engineersto join our Production Support team in Bengaluru. Operating strictly in a Work-from-Office setup, these roles focus on maintaining system stability, system health monitoring, and issue resolution for critical enterprise platforms. You will utilize your technical background in PL/SQL, Java code debugging, and MongoDBto diagnose complex technical incidents, coordinate with engineering teams, and minimize business downtime.

Key Responsibilities & Duties

1. L2/L3 Incident & Problem Management

• Monitor application health, alert triggers, and system logs to identify and address operational anomalies proactively.
• Serve as the primary technical point of contact for resolving production issues under strict Service Level Agreements (SLAs) within established Incident Managementworkflows.
• Lead post-incident reviews, document post-mortems, and collaborate with core development teams on permanent bug fixes.

2. Technical Troubleshooting & Code Debugging

• Analyze, trace, and debug Java application codeto pinpoint runtime errors, memory issues, or stack trace exceptions.
• Execute and optimize complex PL/SQLdatabase queries and scripts to resolve data inconsistency issues in relational stores.
• Support NoSQL database operations, analyzing collections and querying data within MongoDB.

3. Operational Continuity & Collaboration

• Partner with global engineering, database administration (DBA), and infrastructure teams during minor and major incidents.
• Support data pipeline troubleshooting and gain exposure to cloud data platforms like Snowflake.
• Maintain operational runbooks, standard operating procedures (SOPs), and knowledge bases.

Qualifications & Requirements

Education & Experience

• Education:Bachelors degree in Computer Science, Information Technology, or related field.
• Experience:3 to 5 years of direct experience in application support, production support, or technical operations.

Core Skill Requirements

• Primary Technical Skills:Advanced proficiency in PL/SQL, hands-on capability in debugging Java code, and operational management of MongoDB.
• Process Knowledge:Deep understanding of enterprise Incident Managementframeworks, ticketing platforms, and SLA management.
• Good to Know:Familiarity or hands-on exposure to cloud data warehousing using Snowflake.

Soft Skills & Work Environment

• Strong analytical, investigative, and troubleshooting capabilities.
• Clear written and verbal communication skills for stakeholder updates during critical incidents.
• Ability to work effectively in a high-urgency, on-site team setting.