Support Engineer

adesso orange AG; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

adesso orange AG is looking for an experienced Support Engineer in India. You will provide production support, troubleshoot issues, and ensure application stability focusing on Java, Microservices, SQL, and AWS.

The ideal candidate should have 3-5 years of experience in application support, strong troubleshooting skills, and knowledge of incident management practices. Familiarity with tools like Jira, Grafana, ELK, and AWS is essential.

Qualifications

• 3–5 years of experience in application or production support.
• Strong troubleshooting experience in Java and SQL.
• Good understanding of Microservices architecture and AWS.
• Hands-on experience with Jira or ServiceNow.
• Solid knowledge of incident management and RCA processes.
• Basic scripting/automation using Shell, Python, or Batch.
• Familiarity with monitoring tools like Grafana, ELK, or Datadog.
• Exposure to AWS services and CI/CD pipelines.

Responsibilities

• Provide L2/L3 production support for applications and microservices.
• Troubleshoot issues related to Java applications and SQL queries.
• Handle incidents, service requests, and changes using ticketing tools.
• Perform incident analysis and RCA documentation.
• Monitor application health and ensure system stability.
• Collaborate with development, DevOps, and infrastructure teams.

Skills

Java

Microservices

SQL

AWS

Incident management

Root cause analysis

Ticketing tools (Jira/ServiceNow)

Scripting/Automation (Shell, Python, Batch)

Education

ITIL certification or formal ITIL training

Tools

Grafana

ELK

Datadog

Job description

We are looking for an experienced Support Engineer with strong expertise in Java, Microservices, SQL, and AWS to provide production support, troubleshoot issues, and ensure application stability. The ideal candidate should have hands‑on experience in incident management, root cause analysis, and support operations.

Key Responsibilities

• Provide L2/L3 production support for applications and microservices.
• Troubleshoot issues related to Java applications and SQL queries.
• Handle incidents, service requests, and changes using ticketing tools (Jira/ServiceNow).
• Perform incident analysis and RCA documentation.
• Monitor application health and ensure system stability.
• Collaborate with development, DevOps, and infrastructure teams to resolve issues.

Requirements

Mandatory Skills

• 3–5 years of experience in application or production support.
• Strong troubleshooting experience in Java and SQL.
• Good understanding of Microservices architecture and AWS.
• Hands‑on experience with Jira or ServiceNow.
• Solid knowledge of incident management and RCA processes.
• Basic scripting/automation using Shell, Python, or Batch.
• Familiarity with monitoring tools like Grafana, ELK, or Datadog.
• Exposure to AWS services and CI/CD pipelines.
• ITIL certification or formal ITIL training.

adesso India, 3B-2 Athulya, Third Floor, Wing B, SEZ, Infopark Phase 1, Cochin, Kerala 682042