Production Support Software Engineer

Bhanix

Hyderabad

On-site

INR 400,000 - 700,000

Full time

4 days ago

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Job summary

Bhanix is seeking a Production Support Engineer to deliver L1/L2 production support for Java-based applications in a FinTech setting. You will monitor health, analyze logs, run SQL/PL-SQL queries, and troubleshoot complex issues across teams in a fast-paced environment.

Ideal candidates have 0-3 years of production/support experience, strong Java and SQL skills, and a good grasp of Unix/Linux and shell scripting to automate tasks and ensure smooth post-release validation.

Qualifications

0-3 years of experience in Production Support, Application Support, or similar roles.
Strong Java and Java-based application knowledge; familiarity with Spring/Spring Boot preferred.
Solid SQL knowledge with Oracle databases and PL/SQL basics.
Experience with Unix/Linux OS and shell scripting for automation.
Understanding of REST APIs, web services, and application-to-database connectivity.
Experience in monitoring, log analysis, incident management, and RCA.

Responsibilities

Provide L1/L2 production support for Java-based applications and resolve incidents and service requests promptly.
Monitor application health, performance, batch jobs, interfaces, and scheduled processes in production.
Troubleshoot issues, analyze logs, identify root causes, and implement fixes or workarounds.
Collaborate with development, QA, infra, and business teams to resolve production issues.
Perform SQL queries for data validation, investigation, reconciliation, and troubleshooting.
Develop and run PL/SQL scripts for data analysis and automation.
Investigate database issues including query performance and data inconsistencies.
Troubleshoot Java application issues involving APIs, services, DB connectivity, and components.
Work with Unix/Linux environments for monitoring, log analysis, and basic shell scripting.
Analyze logs to identify errors, failures, and performance bottlenecks; participate in incident, problem, and change mgmt.
Document production issues, RCA, resolutions, and operational procedures; support releases and post-prod validation.
Adhere to SLAs and escalation procedures for critical incidents; operate in a FinTech/financial-services environment.

Skills

Java

SQL

PL/SQL

Unix/Linux

Shell scripting

REST APIs

Web services

Log analysis

Root Cause Analysis

Communication

Tools

Oracle

Splunk

ELK

AppDynamics

Dynatrace

Git

Jenkins

Job description

Roles & Responsibilities

Provide L1/L2 production support for Java-based applications, ensuring timely resolution of incidents and service requests.
Monitor application health, system performance, batch jobs, interfaces, and scheduled processes in production environments.
Troubleshoot application issues, analyze logs, identify root causes, and implement appropriate fixes or workarounds.
Work closely with development, QA, infrastructure, database, and business teams to resolve production issues.
Perform SQL queries for data validation, issue investigation, reconciliation, and troubleshooting.
Develop and execute PL/SQL scripts for data analysis, production support activities, and task automation.
Investigate database-related issues, including query performance, data inconsistencies, and transaction failures.
Troubleshoot Java application issues involving APIs, services, database connectivity, and application components.
Work with Unix/Linux environments for application monitoring, log analysis, file handling, and basic shell scripting.
Analyze application and system logs to identify errors, failures, and performance bottlenecks.
Participate in incident, problem, and change management processes.
Document production issues, root-cause analysis, resolutions, and operational procedures.
Support application releases, deployments, and post-production validation activities.
Follow defined SLAs and escalation procedures for critical production incidents.
Work in a FinTech/financial-services environment, with an understanding of financial transactions, payments, banking processes, or related business workflows.

Required Skills & Qualifications

0-3 years of experience in Production Support, Application Support, Software Support, or a similar role.
Good understanding of Java and Java-based applications.
Familiarity with Java frameworks such as Spring/Spring Boot is preferred.
Strong knowledge of SQL and experience working with relational databases such as Oracle.
Basic to intermediate knowledge of PL/SQL, including writing queries, stored procedures, and scripts.
Good understanding of Unix/Linux operating systems.
Basic knowledge of Shell scripting for production support and automation.
Experience with application logs and troubleshooting production issues.
Understanding of REST APIs, web services, and application-to-database connectivity is preferred.
Good analytical and problem-solving skills.
Strong communication and collaboration skills.
Ability to work in a production environment and handle incidents based on priority and S

Preferred / Good-to-Have Skills

Experience supporting applications in the FinTech, Banking, Payments, or Financial Services domain.
Understanding of financial transactions, payment processing, reconciliation, settlements, or banking workflows.
Familiarity with monitoring and logging tools such as Splunk, ELK, AppDynamics, Dynatrace, or similar tools.
Exposure to ITIL processes, incident management, problem management, and change management.
Familiarity with Git, Jenkins, CI/CD, or deployment processes.
Knowledge of batch processing and job scheduling tools is an advantage.

Key Competencies