Application Support Engineer – L2 (Production Support)

Eros Innovation; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading technology solutions provider in Chennai is seeking an experienced Application Support Engineer (L2) to manage complex application issues and ensure the reliability of our SaaS platform. The ideal candidate will have 2-5 years of experience in technical support, strong troubleshooting skills, and familiarity with SQL and Linux/Unix systems. This role offers opportunities to work with advanced technologies and enhance your skills in a dynamic environment.

Qualifications

• 2–5 years of application or technical support experience.
• Strong understanding of application troubleshooting in production environments.
• Ability to analyze logs, APIs, and service interactions.

Responsibilities

• Handle escalated production incidents from L1 support.
• Troubleshoot application issues using logs, system metrics, and SQL queries.
• Work closely with engineering teams to resolve product defects.

Skills

Application troubleshooting

SQL

Linux/Unix systems

Cloud environments (AWS or GCP)

Analyzing logs and APIs

Tools

Monitoring tools

Log management systems

Shell

Python

Job description

We are looking for an Application Support Engineer (L2) who can handle complex application issues, perform deeper troubleshooting, and ensure reliable operations of our SaaS platform. This role requires strong analytical skills and the ability to diagnose issues across application, infrastructure, and data layers.

Key Responsibilities

• Handle escalated production incidents from L1 support
• Troubleshoot application issues using logs, system metrics, and SQL queries
• Analyze and debug issues across application, database, and infrastructure layers
• Work closely with engineering teams to resolve product defects and performance issues
• Investigate issues in Linux/Unix environments and application servers
• Perform root cause analysis and document solutions
• Improve support runbooks, troubleshooting guides, and knowledge base articles
• Assist with production deployments, configuration updates, and operational tasks

What We’re Looking For

• 2–5 years of application or technical support experience
• Strong understanding of application troubleshooting in production environments
• Good working knowledge of SQL for data analysis and debugging
• Strong hands‑on experience with Linux/Unix systems
• Basic understanding of cloud environments (AWS or GCP)
• Ability to analyze logs, APIs, and service interactions
• Understanding of microservices‑based applications and distributed systems
• Experience with incident management and production support processes

Nice to Have

• Experience supporting SaaS platforms or enterprise applications
• Familiarity with monitoring tools and log management systems
• Exposure to APIs, messaging systems, or event‑driven systems
• Basic scripting knowledge (Shell / Python)