Application Support Engineer

Kshema General Insurance Limited; Secunderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Kshema General Insurance Limited in Secunderabad, Telangana, seeks an Application Support Engineer to ensure availability and performance of critical business applications.

You will collaborate with call center, development, L3 teams and vendors, investigate issues, apply workarounds, and support patches in a fast-paced IT environment.

The role requires 4+ years in application support and a solid background in SQL and scripting.

Qualifications

• Bachelor’s degree in CS or IT, or equivalent experience.
• 4+ years in application support or similar IT role.
• Working knowledge of ITIL or ITSM practices.
• Hands-on with SQL and at least one scripting language (Python/PowerShell).
• Strong analytical, communication, and teamwork skills.

Responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics.
• Provide workarounds and identify bugs for escalation.
• Perform minor data fixes and configuration updates.
• Troubleshoot integrations and APIs.
• Escalate complex issues to L3/vendors with clear documentation.
• Monitor applications, handle alerts, and perform basic RCAs.
• Support testing and deployment of patches/minor releases.

Skills

SQL

Python

PowerShell

Analytical thinking

Communication

Teamwork

Education

Bachelor's in CS/IT

Job description

We’re hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.

Key responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics
• Provide workarounds and identify bugs for escalation
• Perform minor data fixes and configuration updates
• Troubleshoot integrations and APIs
• Escalate complex issues to L3/vendors with clear documentation
• Monitor applications, handle alerts, and perform basic RCAs
• Support testing and deployment of patches/minor releases

Requirements

Minimum qualifications

• Bachelor’s in CS, IT, or related field (or equivalent experience)
• 4+ years in application support or similar IT role
• Working knowledge of ITIL or ITSM practices
• Hands-on with SQL and at least one scripting language (Python/PowerShell)
• Strong analytical, communication, and teamwork skills

Optional / nice to have

• Experience with monitoring tools and basic release support