Application Support Engineer

Clover Infotech; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Clover Infotech is seeking an Application Support Engineer in Mumbai to proactively monitor applications, troubleshoot issues, and resolve user incidents to ensure high availability. You will handle incident management, perform SQL investigations, and collaborate with engineering for complex bugs.

The role requires 1–3 years of experience, strong communication, and familiarity with Linux/Unix, APIs, and ticketing/monitoring tools.

Qualifications

• 1-3 years of experience in application support.
• Strong SQL skills (selects, joins, basic optimization).
• Proficiency with Linux/Unix command line.
• Familiarity with API data loads (JSON/XML).
• Experience with ticketing systems (Jira/ServiceNow/Zendesk).
• Awareness of monitoring/logging tools (Splunk/ELK/Kibana/Datadog).

Responsibilities

• Incident management: acknowledge, triage, and resolve tickets within SLA.
• Troubleshooting: diagnose bugs, review API logs, run SQL queries.
• System monitoring: monitor production environments and alerts.
• Escalation handling: document issues and escalate to L3/engineering.
• Deployments & maintenance: assist patches and post-release validation.
• Documentation: maintain knowledge base and troubleshooting playbooks.
• User support: assist users with walkthroughs and clear communication.

Skills

Analytical thinking

Problem-solving

Communication skills

Tools

SQL

Linux/Unix

JSON/XML

Jira

ServiceNow / Zendesk

APM & logging tools

Job description

Role & responsibilities

job Title: Application Support Engineer

Experience Required: 1 3 Years

We are seeking a proactive and detail-oriented Application Support Engineer to join our IT operations team. In this role, you will be responsible for monitoring application performance, troubleshooting technical bugs, and resolving user incidents to ensure maximum system availability.

• Incident Management: Acknowledge, triage, and resolve incoming technical support tickets within defined SLA timelines.
• Troubleshooting: Diagnose application bugs, review API logs, and execute SQL queries to investigate data or workflow mismatches.
• System Monitoring: Proactively monitor production environments, application health metrics, and server alerts.
• Escalation Handling: Efficiently document issues and elevate unresolved complex bugs to L3 engineering or development teams.
• Deployments & Maintenance: Assist in deploying software patches, routine application updates, and validating system readiness post-release.
• Documentation: Maintain and update the internal knowledge base, write troubleshooting playbooks, and log recurring issue patterns.
• User Support: Assist business users, external clients, or stakeholders with application walkthroughs and clear technical communication. [1, 2, 3, 4, 5, 6, 7, 8]

Required Technical Skills

• Databases: Strong foundation in SQL (writing select queries, joins, and basic optimization).
• Operating Systems: Comfortable navigating Linux/Unix environments using command‑line tools.
• API Knowledge: Basic understanding of reading and analyzing JSON/XML data loads.
• Ticketing Tools: Hands‑on experience with service desk platforms like Jira, ServiceNow, or Zendesk.
• Monitoring Tools: Exposure to APM and logging tools (e.g., Splunk, ELK stack, Kibana, Datadog) is highly preferred. [1, 2, 3, 4, 5]

Soft Skills & Core Competencies

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills for interacting with both technical teams and non-technical users.