Application Support Engineer

Kshema General Insurance; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kshema General Insurance is hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. You will collaborate with call center, development, L3 teams, and vendors to ensure availability, stability, and performance.

Responsibilities include investigating issues with logs and queries, providing workarounds, performing minor data fixes, troubleshooting integrations and APIs, and handling alerts.

Qualifications

• BS degree in CS/IT or related field.
• 4+ years in application support or similar IT role.
• Familiar with ITIL/ITSM practices.
• Knowledge of SQL and scripting (Python/PowerShell).

Responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics.
• Provide workarounds and identify bugs for escalation.
• Perform minor data fixes and configuration updates.
• Troubleshoot integrations and APIs.
• Escalate complex issues to L3/vendors with clear documentation.
• Monitor applications, handle alerts, and perform basic RCAs.
• Support testing and deployment of patches/minor releases.

Skills

Analytical thinking

Communication

Teamwork

Education

Bachelor's degree in CS/IT or related field

Tools

SQL

Python

PowerShell

Job description

We're hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.

Key responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics
• Provide workarounds and identify bugs for escalation
• Perform minor data fixes and configuration updates
• Troubleshoot integrations and APIs
• Escalate complex issues to L3/vendors with clear documentation
• Monitor applications, handle alerts, and perform basic RCAs
• Support testing and deployment of patches/minor releases

Requirements

Minimum qualifications

• Bachelors in CS, IT, or related field (or equivalent experience)
• 4+ years in application support or similar IT role
• Working knowledge of ITIL or ITSM practices
• Hands-on with SQL and at least one scripting language (Python/PowerShell)
• Strong analytical, communication, and teamwork skills

Optional / nice to have

• Experience with monitoring tools and basic release support

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.