Application Support Engineer(L2/L3 Support)

Techouts; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Techouts is hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role collaborates with call center, development, L3 teams, and vendors to ensure application availability and performance.

Key responsibilities include investigating issues, providing workarounds, data fixes, API troubleshooting, and handling alerts. The position requires a Bachelor’s degree in CS/IT, 4+ years of experience, ITIL/ITSM knowledge, and

Qualifications

• Bachelor’s degree in CS, IT, or related field (or equivalent experience).
• 4+ years in application support or similar IT role.
• Working knowledge of ITIL or ITSM practices.
• Hands-on with SQL and at least one scripting language (Python/PowerShell).
• Strong analytical, communication, and teamwork skills.

Responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics.
• Provide workarounds and identify bugs for escalation.
• Perform minor data fixes and configuration updates.
• Troubleshoot integrations and APIs.
• Escalate complex issues to L3/vendors with clear documentation.
• Monitor applications, handle alerts, and perform basic RCAs.
• Support testing and deployment of patches/minor releases.

Skills

Analytical thinking

Communication

Teamwork

Education

Bachelor's degree in CS/IT or related field

Tools

SQL

Python

PowerShell

Job description

Were hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.

Key responsibilities

• Investigate issues using logs, DB queries, API traces, and system metrics
• Provide workarounds and identify bugs for escalation
• Perform minor data fixes and configuration updates
• Troubleshoot integrations and APIs
• Escalate complex issues to L3/vendors with clear documentation
• Monitor applications, handle alerts, and perform basic RCAs
• Support testing and deployment of patches/minor releases

Requirements

Minimum qualifications

• Bachelor’s in CS, IT, or related field (or equivalent experience)
• 4+ years in application support or similar IT role
• Working knowledge of ITIL or ITSM practices
• Hands-on with SQL and at least one scripting language (Python/PowerShell)
• Strong analytical, communication, and teamwork skills