Application Support Engineer

Newgen; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Newgen is seeking an Application Support Engineer in Mumbai to monitor, maintain, and support business applications. The role requires experience with application servers, databases, troubleshooting, incident management, and production support activities.

Candidates should have a Bachelor's degree in CS/IT and relevant production support background. Responsibilities include incident handling, log review, deployments, and knowledge base maintenance, with a focus on SLA adherence and effective

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 35 years of experience in Application Support or Production Support.

Responsibilities

• Provide L1/L2 application support for production and non-production environments.
• Monitor application health, performance, and availability.
• Analyze and troubleshoot application, server, and database-related issues.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Perform incident, problem, and change management activities.
• Review logs and identify root causes of application failures.
• Support application deployments and releases.
• Prepare and maintain support documentation, SOPs, and knowledge base articles.
• Ensure SLA compliance and timely resolution of support tickets.
• Understanding of JVM concepts, memory utilization, and server tuning.

Skills

App server admin

24x7 support

JBoss/WildFly

WebLogic

WebSphere

Oracle

SQL Server

MySQL

PostgreSQL

SQL queries

DB backup/restore

Log analysis

Linux admin

Windows admin

REST APIs

Ticketing tools

Scripting

Stakeholder mgmt

Education

Bachelor's degree in Computer Science/IT

Job description

Job Title: Application Support Engineer

Application Support Engineer responsible for monitoring, maintaining, and supporting business applications. The candidate should have experience in application servers, databases, troubleshooting, incident management, and production support activities.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 35 years of experience in Application Support or Production Support.

Location-

Mumbai

Skill

• Knowledge of application deployment, server configuration, and performance monitoring.
• Experience working in a 24x7 support environment is preferred.
• Experience with application servers such as, JBoss/WildFly, WebLogic, or WebSphere.
• Good knowledge of Oracle, SQL Server, MySQL, or PostgreSQL required.
• Ability to write and troubleshoot SQL queries.
• Experience with database backup, restore, and performance monitoring.
• Understanding database objects such as tables, views, indexes, stored procedures, and triggers.
• Ability to analyze server logs and troubleshoot application issues.

Additional Skills

• Knowledge of Linux/Windows server administration.
• Understanding of REST APIs and web services.
• Experience with ticketing tools.
• Good analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Knowledge of scripting (Shell, Python, PowerShell).

Key Responsibilities

• Provide L1/L2 application support for production and non-production environments.
• Monitor application health, performance, and availability.
• Analyze and troubleshoot application, server, and database-related issues.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Perform incident, problem, and change management activities.
• Review logs and identify root causes of application failures.
• Support application deployments and releases.
• Prepare and maintain support documentation, SOPs, and knowledge base articles.
• Ensure SLA compliance and timely resolution of support tickets.
• Understanding of JVM concepts, memory utilization, and server tuning.