Application Support Engineer

HDB Financial Services; Hyderabad, Navi Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

HDB Financial Services Ltd. is seeking a motivated Junior Application Support Engineer to join our IT team, supporting finance-related business applications in a financial services environment.

You will help ensure availability, stability, and smooth operation by monitoring systems and coordinating with business users and technical teams. Responsibilities include L1/L2 production support, incident management, deployments, and routine checks.

Qualifications

• Basic understanding of SQL and relational databases.
• Familiar with Windows and Linux servers troubleshooting.
• Experience with ITIL incidents and change management is a plus.
• Knowledge of cloud concepts and scripting basics preferred.

Responsibilities

• Provide L1/L2 production support for finance applications.
• Monitor health, jobs, interfaces, and batch processes.
• Troubleshoot issues, errors, and data discrepancies.
• Log, track, and resolve incidents within SLAs.
• Coordinate with users, infra, DBAs and vendors.
• Assist in deployments, patching, and change management.
• Maintain docs, SOPs, and knowledge base.
• Escalate critical issues promptly.
• Participate in RCA and preventive actions.
• Support audit requirements with proper records.

Skills

SQL & DB basics

Windows Server

Linux Server

Logs & debugging

PowerShell scripting

Cloud architecture basics

Tools

SQL Server

Oracle DB

ITSM tools

Monitoring tools

Job description

We are looking for a motivated and detail-oriented Junior Application Support Engineer to join our IT team supporting finance-related business applications in a financial services environment.

The candidate will assist in ensuring the availability, stability, and smooth functioning of critical finance applications by monitoring systems, troubleshooting production issues, coordinating with business users and technical teams, and supporting routine operational activities.

Key Responsibilities

• Provide L1/L2 production support for finance-related applications.
  Monitor application health, scheduled jobs, interfaces, and batch processes.


• Investigate and troubleshoot application issues, errors, and data discrepancies.


• Log, track, prioritize, and resolve incidents and service requests within defined SLAs.


• Coordinate with business users, infrastructure teams, database administrators, and application vendors for issue resolution.


• Perform routine application checks, daily reconciliation checks, and operational monitoring.


• Support scheduled deployments, patching, release activities, and change management.


• Maintain incident records, technical documentation, SOPs, and knowledge base articles.


• Escalate critical production issues promptly and provide timely status updates.


• Participate in root cause analysis and preventive actions to reduce recurring incidents.


• Support audit requirements by maintaining accurate operational records and evidence.

Required Technical Skills

• Basic knowledge of SQL and relational databases (SQL Server or Oracle).


• Understanding of Windows & Linux Server environments and basic troubleshooting.


• Familiarity with application logs, error messages, and scheduled jobs.


• Basic understanding of networking concepts such as HTTP/HTTPS, DNS, and connectivity troubleshooting.


• Familiarity with ITIL concepts, incident management, and change management is an advantage.


• Basic knowledge of scripting (PowerShell, batch scripts) is desirable.
  Good hands on knowledge regarding Cloud architecture.

Desired Skills

• Basic understanding of finance, accounting, banking, or financial services processes.


• Exposure to enterprise applications, financial systems, ERP, or reporting applications.


• Familiarity with monitoring tools, ticketing systems, and IT service management platforms.

Key Competencies

• Strong analytical and problem-solving skills.


• Good verbal and written communication.


• Attention to detail and a customer-focused approach.


• Ability to work under pressure and manage multiple incidents.


• Willingness to learn business processes and technical systems.


• Teamwork, accountability, and a proactive attitude.

Work Environment

The role involves supporting business-critical finance applications in a production environment. The candidate should be comfortable with time-sensitive incident resolution and occasional after-hours support during critical incidents, releases, or scheduled maintenance.