Junior Application Support Engineer

Whiteblue; Chennai District; On-site; INR 350,000 - 650,000; Full time

Job summary

Whiteblue seeks an experienced Application Support Engineer to provide 24x7 support for business‑critical applications, ensuring system availability, performance, and SLA compliance. The role is Full Time with Hybrid work mode and 1–3 years of experience in Chennai, India.

Responsibilities include incident monitoring and resolution, triage, RCA, ticketing, and knowledge-base maintenance. You will support RPA and Contact Center engineering applications, analyze logs, and ensure timely

Qualifications

• Provide 24x7 application support for business‑critical systems.
• Monitor and resolve incidents affecting availability and performance.
• Perform effective triage, root cause analysis, and issue routing across Application, Core, and Data teams.
• Support applications related to RPA and Contact Center Engineering.
• Troubleshoot issues by analyzing system logs, job failures, and batch processes.
• Manage administrative tasks such as access requests, coordination, and release activities.
• Ensure adherence to defined SLAs and maintain proactive communication during incidents.

Responsibilities

• Provide 24x7 application support for business‑critical systems.
• Monitor and resolve incidents, especially those impacting application availability and performance.
• Perform effective triage, root cause analysis, and issue routing across Application, Core, and Data teams.
• Support applications related to RPA and Contact Center Engineering.
• Troubleshoot issues by analyzing system logs, job failures, and batch processes.
• Manage administrative tasks such as access requests, coordination, and release activities.
• Ensure adherence to defined SLAs and maintain proactive communication during incidents.
• Identify and diagnose technical issues related to the application, research and implement solutions to resolve problems efficiently.
• Review the application code, configuration and data to identify problems facing users or team members and perform minor code fixes.
• Respond to user inquiries and requests for assistance; provide clear and concise explanations of technical concepts, document and track user issues to ensure timely resolution.
• Create and track incident reports and assign incidents to appropriate teams for resolution.
• Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up to date and easily accessible to users.
• Monitor the performance of the applications and identify potential issues; take proactive steps to optimize application performance.

Job description

Seeking an experienced Application Support Engineer to provide 24x7 support for business‑critical applications, ensuring system availability, performance, and SLA compliance.

Employment Type: Full Time

Timing: 24/7 Support

Work Mode: Hybrid

Experience: 1-3 years

Location:

Key Responsibilities

• Provide 24x7 application support for business‑critical systems.
• Monitor and resolve incidents, especially those impacting application availability and performance.
• Perform effective triage, root cause analysis, and issue routing across Application, Core, and Data teams.
• Support applications related to RPA and Contact Center Engineering.
• Troubleshoot issues by analyzing system logs, job failures, and batch processes.
• Manage administrative tasks such as access requests, coordination, and release activities.
• Ensure adherence to defined SLAs and maintain proactive communication during incidents.
• Identify and diagnose technical issues related to the application, research and implement solutions to resolve problems efficiently.
• Review the application code, configuration and data to identify problems facing users or team members and perform minor code fixes.
• Respond to user inquiries and requests for assistance; provide clear and concise explanations of technical concepts, document and track user issues to ensure timely resolution.
• Create and track incident reports and assign incidents to appropriate teams for resolution.
• Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up to date and easily accessible to users.
• Monitor the performance of the applications and identify potential issues; take proactive steps to optimize application performance.