Application Support Engineer

Accenture PLC; Nagpur District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture PLC is seeking an Application Support Engineer in Mumbai to investigate and resolve issues across multiple components of essential business systems. The role requires proactive problem detection, analysis of system behavior, and ensuring continuous operation of critical applications.

The position emphasizes monitoring, cross-team collaboration, and timely delivery of solutions to maintain reliability and performance in a dynamic business environment.

Qualifications

• Must have at least 5 years of experience in AWS and application support.
• Proficient in cloud infrastructure management and deployment on AWS.
• Strong troubleshooting skills and incident management experience.

Responsibilities

• Act as SME, collaborate and lead the team to perform.
• Make decisions for the team and drive outcomes.
• Engage with multiple teams to contribute on key decisions.
• Provide solutions to problems for their immediate team and across teams.
• Coordinate with stakeholders to prioritize and address system issues.
• Mentor junior team members to enhance problem-solving and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

Skills

AWS

Troubleshooting

Monitoring tools

Automation scripting

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Amazon Web Services (AWS)

Good to have skills

NA

Minimum 5 year(s) of experience is required

Minimum 5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Amazon Web Services (AWS).
• Experience with cloud infrastructure management and deployment on Amazon Web Services.
• Strong troubleshooting skills for diagnosing and resolving application and infrastructure issues.
• Familiarity with monitoring tools and incident management processes within cloud environments.
• Ability to work with automation and scripting to streamline support tasks and improve efficiency.

Additional Information

• The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).
• This position is based at our Mumbai office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.