Application Support Engineer

Accenture PLC; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture PLC in Bengaluru seeks an Application Support Engineer to monitor and resolve issues across critical business systems. You will proactively identify, analyze, and solve problems, ensuring smooth operation and high reliability of enterprise applications.

This role requires 5+ years of experience and strong expertise in Google Kubernetes Engine, with collaboration across multiple teams to maintain system uptime and performance.

Qualifications

• Must have strong proficiency in Google Kubernetes Engine.
• 5+ years of experience required.
• Experience with cloud infrastructure and container orchestration.

Responsibilities

• Act as SME in Google Kubernetes Engine and collaborate with multiple teams to resolve issues.
• Mentor teammates and guide issue-resolution processes.
• Monitor and investigate incidents across critical business systems to ensure uptime and reliability.
• Coordinate cross-functional efforts to improve operational efficiency and system stability.

Skills

Google Kubernetes Engine

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Google Kubernetes Engine

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involved acts as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall reliability and performance of business services. The work environment is dynamic, requiring adaptability and a keen eye for detail to support complex software ecosystems effectively.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system uptime.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Google Kubernetes Engine.
• Experience with container orchestration and management within cloud environments.
• Strong understanding of cloud infrastructure and deployment models.
• Ability to troubleshoot complex distributed systems and application issues.
• Familiarity with monitoring tools and incident management practices.
• Knowledge of automation and scripting to support operational tasks.

Additional Information

• The candidate should have minimum 5 years of experience in Google Kubernetes Engine.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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