Application Support Engineer

Accenture; Chennai District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across multiple components of critical business systems. The role emphasizes proactive monitoring, diagnosing problems, and ensuring stable operation of essential applications.

Collaboration with various teams will be required to maintain system reliability and deliver timely solutions. The candidate should bring strong Databricks experience, hands-on troubleshooting skills,

Qualifications

• Must have Databricks Unified Data Analytics Platform.
• Minimum 7.5 years of experience required.
• 15 years full time education required.

Responsibilities

• Act as SME and collaborate with the team to perform.
• Make team decisions and contribute to key decisions.
• Engage with multiple teams to provide solutions across teams.
• Coordinate with stakeholders to prioritize system issues.

Skills

Databricks

Troubleshooting

Cross-functional collaboration

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Databricks Unified Data Analytics Platform

Good to have skills

NA

Minimum experience

7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities.
• Continuously improve support processes to increase operational efficiency.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Databricks Unified Data Analytics Platform.
• Experience in troubleshooting and resolving complex issues within distributed data systems.
• Strong analytical skills to identify root causes and implement effective solutions.
• Ability to work with cross-functional teams to ensure seamless integration and support.
• Familiarity with monitoring tools and incident management processes.

Additional Information

• The candidate should have minimum 8 years of experience in Databricks Unified Data Analytics Platform.
• This position is based at our CDC2A - SEZ office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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