Application Support Engineer

Accenture PLC; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking an Application Support Engineer to monitor and resolve issues across critical business systems. The role focuses on proactive problem solving, root cause analysis, and collaboration with multiple teams to maintain service reliability.

The ideal candidate will have 7.5+ years in Site Reliability Engineering, strong automation scripting skills, and experience with cloud platforms.

Qualifications

• Minimum 7.5 years of experience in Site Reliability Engineering.
• 15 years full time education required.
• Experience with automation tools and scripting to enhance operational workflows.
• Ability to design and implement scalable and resilient infrastructure solutions.
• Familiarity with cloud platforms and distributed systems to support high availability.
• Skilled in performance tuning and capacity planning to optimize system resources.

Responsibilities

• SME role: collaborate and manage the team to perform.
• Responsible for team decisions and cross-team coordination.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and operational efficiency through innovative approaches.
• Mentor and support junior team members to foster growth and knowledge sharing.
• Coordinate incident response activities to ensure timely resolution and communication.
• Drive continuous improvement by analyzing trends and implementing preventive measures.

Skills

Site Reliability Engineering

System monitoring

Incident management

Root cause analysis

Automation scripting

Scalable infrastructure

Cloud platforms

Distributed systems

Performance tuning

Education

15 years education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Site Reliability Engineering

Good to have skills

NA

Experience

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation and reliability of multiple interconnected components. The position demands continuous engagement with system performance and stability, often requiring collaboration with different teams to maintain seamless service delivery and minimize disruptions to business processes.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and operational efficiency through innovative approaches.
• Mentor and support junior team members to foster professional growth and knowledge sharing.
• Coordinate incident response activities to ensure timely resolution and communication.
• Drive continuous improvement initiatives by analyzing trends and implementing preventive measures.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Site Reliability Engineering.
• Strong knowledge of system monitoring, incident management, and root cause analysis techniques.
• Experience with automation tools and scripting to enhance operational workflows.
• Ability to design and implement scalable and resilient infrastructure solutions.
• Familiarity with cloud platforms and distributed systems to support high availability.
• Skilled in performance tuning and capacity planning to optimize system resources.

Additional Information

• The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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