Application Support Engineer

Accenture; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in Bengaluru is seeking an Application Support Engineer to investigate and resolve issues across multiple components of critical business systems, acting as a software detective to ensure smooth operation and reliability.

The role requires 5 years of experience and 15 years of full-time education, with proficiency in Microsoft Azure AI Foundry and Azure cloud management to support continuous business continuity.

Qualifications

• Must have skills: Proficiency in Microsoft Azure AI Foundry.
• Experience with cloud infrastructure management in Microsoft Azure.
• Strong analytical skills to diagnose complex software issues.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions and cross-functional alignment.
• Engage with multiple teams to contribute on key decisions.
• Provide solutions to problems for immediate and cross-team impact.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance technical skills.
• Monitor system health and proactively identify risks to prevent disruptions.

Skills

Microsoft Azure AI Foundry

Azure cloud

Incident management

Cross-team collaboration

System monitoring

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure AI foundry

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Monitor system health and proactively identify potential risks to prevent disruptions.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Azure AI foundry.
• Experience with cloud infrastructure management and troubleshooting within Microsoft Azure environments.
• Strong analytical skills to diagnose and resolve complex software and system issues.
• Familiarity with monitoring tools and incident management processes to ensure high availability.
• Ability to collaborate effectively with cross-disciplinary teams to deliver timely solutions.

Additional Information

• The candidate should have minimum 5 years of experience in Microsoft Azure AI foundry.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

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