Application Support Engineer

Accenture PLC; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture PLC in Hyderabad seeks an Application Support Engineer to act as a software detective, monitoring and investigating issues across multiple components of essential business systems. You will analyze performance, troubleshoot complex incidents, and drive timely resolutions to keep critical applications running smoothly.

Collaborating with cross-functional teams, you will document findings, share knowledge, and contribute to improving support processes.

Qualifications

• Proficiency in SAP Data Services Development.
• Experience in monitoring and maintaining data integration workflows.
• Strong problem-solving and communication skills.

Responsibilities

• Perform independently and become an SME.
• Active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business disruption.
• Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

Skills

SAP Data Services Development

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

SAP Data Services Development

Good to have skills

NA

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business disruption.
• Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP Data Services Development.
• Strong problem-solving skills with the ability to analyze complex system issues and deliver effective solutions.
• Experience in monitoring and maintaining data integration workflows and processes.
• Familiarity with debugging and troubleshooting techniques within enterprise software environments.
• Ability to work collaboratively in a team setting while managing individual responsibilities effectively.
• Good communication skills to articulate technical information clearly to both technical and non-technical stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in SAP Data Services Development.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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