Application Support Engineer

Mployee.me; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Mployee.me in Mumbai, India seeks an Application Support Engineer to monitor performance, troubleshoot bugs, and resolve user incidents to ensure maximum system availability.

You will handle incident triage, diagnose issues from API logs and SQL queries, and collaborate with cross-functional teams for escalations. The role emphasizes proactive monitoring, documentation, and clear technical communication.

Qualifications

• 1–3 years of experience in application support or a similar role.
• Experience with SQL queries and basic data troubleshooting.
• Familiarity with Linux/Unix command-line administration.
• Experience with ticketing and incident management processes.
• Ability to read JSON/XML data loads and diagnose issues.
• Experience with Jira, ServiceNow, or Zendesk.

Responsibilities

• Acknowledge, triage, and resolve tickets within defined SLA timelines.
• Diagnose application bugs, review API logs, and run SQL queries to investigate issues.
• Proactively monitor production environments, health metrics, and server alerts.
• Document issues and escalate unresolved complex bugs to L3 engineering.
• Assist in deploying patches and routine updates, and validate post-release readiness.
• Maintain and update the internal knowledge base and troubleshoot playbooks.
• Provide user support with clear technical communication to stakeholders.

Skills

Analytical thinking

Problem solving

Communication skills

Tools

SQL

Linux/Unix

JSON/XML

Jira

ServiceNow

Zendesk

Splunk

ELK Stack

Kibana

Datadog

Job description

Role & responsibilities

job Title: Application Support Engineer

Experience Required: 1 3 Years

We are seeking a proactive and detail-oriented Application Support Engineer to join our IT operations team. In this role, you will be responsible for monitoring application performance, troubleshooting technical bugs, and resolving user incidents to ensure maximum system availability.

• Incident Management: Acknowledge, triage, and resolve incoming technical support tickets within defined SLA timelines.
• Troubleshooting: Diagnose application bugs, review API logs, and execute SQL queries to investigate data or workflow mismatches.
• System Monitoring: Proactively monitor production environments, application health metrics, and server alerts.
• Escalation Handling: Efficiently document issues and elevate unresolved complex bugs to L3 engineering or development teams.
• Deployments & Maintenance: Assist in deploying software patches, routine application updates, and validating system readiness post-release.
• Documentation: Maintain and update the internal knowledge base, write troubleshooting playbooks, and log recurring issue patterns.
• User Support: Assist business users, external clients, or stakeholders with application walkthroughs and clear technical communication. [1, 2, 3, 4, 5, 6, 7, 8]

Required Technical Skills

• Databases: Strong foundation in SQL (writing select queries, joins, and basic optimization).
• Operating Systems: Comfortable navigating Linux/Unix environments using command-line tools.
• API Knowledge: Basic understanding of reading and analyzing JSON/XML data loads.
• Ticketing Tools: Hands-on experience with service desk platforms like Jira, ServiceNow, or Zendesk.
• Monitoring Tools: Exposure to APM and logging tools (e.g., Splunk, ELK stack, Kibana, Datadog) is highly preferred. [1, 2, 3, 4, 5]

Soft Skills & Core Competencies

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills for interacting with both technical teams and non-technical users.