Application Support Engineer

Takira Solutions; Mangaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Takira Solutions is seeking an application support professional to troubleshoot and resolve user issues across multiple channels. You will manage UAT and production environments, perform root cause analysis, and collaborate with system administrators, developers, and testers to deliver timely resolutions.

The role emphasizes monitoring, debugging with diagnostic tools, and maintaining documentation to ensure smooth operations and high user satisfaction.

Qualifications

• Diagnose and resolve application issues across multiple channels.
• Experience with monitoring tools and cross-functional collaboration.
• Strong technical knowledge and clear communication.
• Java certification is preferred.
• Data confidentiality and regulatory compliance awareness.

Responsibilities

• Troubleshoot and resolve user issues for software applications via email, phone, chat, and in-person.
• Identify bugs and problems.
• Manage UAT and production environments.
• Perform root cause analysis to determine solutions.
• Log analysis and debugging using diagnostic tools.
• Collaborate with sysadmins, developers, and testers to fix problems.
• Monitor application performance and apply patches to improve performance.
• Participate in quarterly DR drills.
• Documentation.

Skills

Troubleshooting

Application support

Communication skills

Java certification

Data confidentiality

Tools

Diagnostic tools

Log analysis

Monitoring tools

Job description

Role & responsibilities

• Troubleshoot and resolve any issues users have with a software application via various communication channels, such as email, phone, online chats and in-person
• Identify bugs and problems.
• Effective Management of UAT and Production Environment.
• Perform RCA to identify and determine solutions.
• To perform log analysis or detailed debugging or use diagnostic tools to identify and resolve user issue.
• To collaborate with other software development team members, such as system administrators, developers and testers, to fix complex problems and provide timely resolutions for end users.
• To monitor the application's performance to identify and eliminate bottlenecks, apply patches and updates to improve performance.
• Actively participate in quarterly DR Drill.
• Documentation.

Preferred candidate profile

• Skilled in diagnosing and resolving application issues.
• Proficient in utilizing monitoring tools and collaborating with teams .
• Sound Technical Knowledge and Clear Communication Skillset
• Java certified
• Ensure Confidentiality of Data and Compliance with Industry standards and regulation.