Technical Support Engineer

Financial Software Systems(FSS); Bengaluru; Sur place; INR 360 000 - 540 000; Plein temps

Résumé du poste

Financial Software Systems(FSS) in Bengaluru is seeking an application support professional to manage day-to-day support for business applications and ensure smooth operations.

You will troubleshoot issues, log incidents, coordinate with development teams, and assist in deployments. Strong SQL knowledge, basic scripting, and exposure to banking/financial services are preferred.

Willingness to learn, teamwork, and customer-service orientation are essential for success in this role.

Qualifications

• Basic understanding of application support and troubleshooting.
• Knowledge of SQL queries and database concepts.
• Familiarity with Windows/Linux operating systems.
• Experience with ticketing tools such as ServiceNow, JIRA, or similar tools.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills.

Responsabilités

• Provide day-to-day application support for business applications.
• Monitor application performance and ensure smooth functioning of systems.
• Investigate, troubleshoot, and resolve user-reported issues.
• Log and track incidents, service requests, and enhancement requests.
• Coordinate with development and infrastructure teams for issue resolution.
• Assist in application deployments, testing, and release activities.
• Maintain support documentation and knowledge base articles.
• Communicate regularly with users regarding issue status and resolution.

Connaissances

App support basics

SQL queries

Windows/Linux

Ticketing tools

Analytical skills

Communication skills

Formation

Bachelor's Degree in CS/IT

Description du poste

Roles & Responsibilities

• Provide day-to-day application support for business applications.
• Monitor application performance and ensure smooth functioning of systems.
• Investigate, troubleshoot, and resolve user-reported issues.
• Log and track incidents, service requests, and enhancement requests.
• Coordinate with development and infrastructure teams for issue resolution.
• Assist in application deployments, testing, and release activities.
• Maintain support documentation and knowledge base articles.
• Communicate regularly with users regarding issue status and resolution.

Required Skills

• Basic understanding of application support and troubleshooting.
• Knowledge of SQL queries and database concepts.
• Familiarity with Windows/Linux operating systems.
• Experience with ticketing tools such as ServiceNow, JIRA, or similar tools.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills.

Preferred Skills

• Basic scripting knowledge (Shell, Python, PowerShell) is an added advantage.
• Exposure to Banking, Financial Services, or Insurance domain is preferred.
• Understanding of software development lifecycle (SDLC).

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.

Key Requirements

• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a team.
• Strong customer-service orientation.
• Flexibility to support critical issues when required.

Notice Period: Immediate to 30 Days Preferred.