Application Support Engineer

Qualitykiosk Technologies; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Qualitykiosk Technologies in Mumbai is seeking a Level 1 Support Analyst to provide frontline support for applications and production environments, monitor health, and handle incidents. You will execute SQL queries for data validation and assist in report generation.

The role requires coordinating with development, infrastructure, and database teams, maintaining SLA compliance, and documenting troubleshooting steps in the knowledge base. Daily to monthly support reports are part of the duties.

Responsibilities

• Provide Level 1 support for applications and production environments.
• Monitor application health, system alerts, and service availability.
• Investigate incidents and service requests raised by users.
• Execute SQL queries for data validation, troubleshooting, and report generation.
• Perform basic data corrections and updates as per approved procedures.
• Analyse application logs and identify root causes of issues.
• Coordinate with development, infrastructure, and database teams for issue resolution.
• Track incidents and maintain SLA compliance.
• Prepare daily, weekly, and monthly support reports.
• Document issues, troubleshooting steps, and resolutions in the knowledge repository.

Job description

Key Responsibilities

• Provide Level 1 support for applications and production environments.
• Monitor application health, system alerts, and service availability.
• Investigate incidents and service requests raised by users.
• Execute SQL queries for data validation, troubleshooting, and report generation.
• Perform basic data corrections and updates as per approved procedures.
• Analyse application logs and identify root causes of issues.
• Coordinate with development, infrastructure, and database teams for issue resolution.
• Track incidents and maintain SLA compliance.
• Prepare daily, weekly, and monthly support reports.
• Document issues, troubleshooting steps, and resolutions in the knowledge repository.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.