Application Support Engineer

FIS; Mohali; Presencial; INR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exposure to diverse technologies

Collaborative team culture

Professional development opportunities

Enterprise-scale environments

Descripción de la vacante

FIS is seeking a Production Support specialist to manage incident response and restore services for mission-critical applications. You will troubleshoot complex production issues, analyze logs, and collaborate with development, infrastructure, and DB teams to drive rapid resolution.

Ideal candidates have experience in 24x7 production support, on-call rotations, and strong communication with stakeholders to ensure service excellence.

Formación

• Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues.
• Experience in application production support, incident management, and service restoration.
• Knowledge of monitoring tools, log analysis, and root cause investigation techniques.
• Ability to prioritize critical incidents and work effectively under pressure.
• Excellent communication and stakeholder management skills.
• Experience collaborating with development, infrastructure, database, and business teams.
• Understanding of ITIL processes, including Incident, Problem, and Change Management.
• Commitment to operational excellence, continuous improvement, and customer satisfaction.
• Willingness to participate in on-call support and manage high-priority production incidents.
• A proactive mindset focused on identifying risks and preventing recurring issues.

Responsabilidades

• Troubleshoot production issues in live environments and drive incident resolution.
• Coordinate with cross-functional teams to restore services quickly.
• Monitor systems, analyze logs, and perform root cause investigations.
• Participate in on-call rotations and manage critical incidents.
• Communicate status to stakeholders and ensure customer satisfaction.

Conocimientos

Analytical skills

Problem-solving

Communication skills

Stakeholder management

Troubleshooting

On-call support

Herramientas

Splunk

Dynatrace

Shell scripting

PowerShell

Python

ServiceNow

Jira

Descripción del empleo

Role & responsibilities

• Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues.
• Experience in application production support, incident management, and service restoration.
• Knowledge of monitoring tools, log analysis, and root cause investigation techniques.
• Ability to prioritize critical incidents and work effectively under pressure.
• Excellent communication and stakeholder management skills.
• Experience collaborating with development, infrastructure, database, and business teams.
• Understanding of ITIL processes, including Incident, Problem, and Change Management.
• Commitment to operational excellence, continuous improvement, and customer satisfaction.
• Willingness to participate in on-call support and manage high-priority production incidents.
• A proactive mindset focused on identifying risks and preventing recurring issues.

Preferred candidate profile

• At least one year of experience in production application role. Experience (1-5 year)
• Experience supporting mission-critical applications in a production environment.
• Hands-on experience with SQL and database troubleshooting.
• Exposure to application monitoring and alerting tools such as Splunk or Dynatrace
• Basic understanding of Linux/Unix and scripting (Shell, PowerShell, Python)
• Experience with batch processing, file transfers, and job scheduling tools.
• Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Ability to work effectively in a fast-paced, 24x7 support environment.
• Candidate should be ready to work in 24*7, rotational shifts.

Perks and benefits

• Opportunity to work on mission-critical production systems that support key business operations.
• Exposure to diverse technologies, complex application landscapes, and enterprise-scale environments.
• Continuous learning and professional development through training, mentoring, and knowledge-sharing initiatives.
• A collaborative and supportive team culture that values innovation, teamwork, and accountability.