Application Support Engineer

Integel Institute Of Technology Tamil Nadu; Hyderabad, Chennai District, Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Integel Institute Of Technology Tamil Nadu in Hyderabad is seeking an experienced Application Support Engineer to monitor, troubleshoot, and optimize software performance across multiple teams. You will resolve incidents, analyze logs and queries, and collaborate with development, QA, and infrastructure to maintain reliability.

The role requires handling SLAs, deploying patches, and documenting SOPs. Strong ITIL knowledge and the ability to work in shifts or on-call rotations are preferred.

Qualifications

• Must have strong experience in application support and incident management.
• Hands-on SQL queries and basic database knowledge required.
• Proficient with Linux/Unix commands and log analysis.
• Familiarity with monitoring tools such as Splunk, Grafana, or ELK.
• Basic scripting using Shell or Python is a plus.
• Experience with ServiceNow or Jira for ticketing.
• Good communication and cross-functional collaboration.
• Willingness to work shifts or on-call rotation as needed.
• Knowledge of ITIL processes (Incident, Problem, Change).
• Quick learner with a customer-focused approach.

Responsibilities

• Monitor applications and ensure smooth day-to-day operations.
• Troubleshoot and resolve issues related to performance, errors, and outages.
• Analyze logs, SQL queries, and system alerts to identify root causes.
• Provide user support and coordinate with development, QA, and infrastructure teams.
• Handle incidents and service requests within SLAs.
• Support deployments, patches, and release activities.
• Create and maintain documentation, SOPs, and troubleshooting guides.
• Follow ITIL processes and ensure change and incident management compliance.

Skills

Application support

Incident management

SQL queries

Linux/Unix

Monitoring tools

Scripting (Shell/Python)

Ticketing tools (ServiceNow/Jira)

Communication

ITIL processes

On-call / shifts

Job description

Role & responsibilities

• Monitor applications and ensure smooth day-to-day operations.
• Troubleshoot and resolve technical issues related to application performance, errors, and outages.
• Analyze logs, SQL queries, and system alerts to identify root causes.
• Provide support to users and coordinate with development, QA, and infrastructure teams.
• Handle incidents and service requests within defined SLAs.
• Support application deployments, patches, and release activities.
• Create and maintain documentation, SOPs, and troubleshooting guides.
• Follow ITIL processes and ensure compliance with change and incident management.

Preferred candidate profile

• Strong understanding of application support, troubleshooting, and incident management
• Hands-on experience with SQL queries and database basics
• Good knowledge of Linux/Unix commands and log analysis
• Familiarity with monitoring tools (Splunk, Grafana, ELK, etc.)
• Basic scripting knowledge (Shell/Python) is a plus
• Experience with ticketing tools like ServiceNow or Jira
• Good communication skills and ability to work with cross-functional teams
• Ability to work in shifts or on-call rotation (if required)
• Knowledge of ITIL processes (Incident, Problem, Change)
• Quick learner with a proactive and customer-focused approach