Application Support Engineer

Accenture in India; Kolkata; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across components of essential business systems. This role emphasizes proactive problem-solving and cross-functional collaboration within a dynamic enterprise environment.

The candidate should have a minimum of 3 years of experience, 15 years of full-time education, and proficiency with Epic Systems.

Qualifications

• Must To Have Skills: Proficiency in Epic Systems.
• Strong analytical skills to diagnose and resolve software issues effectively.
• Experience with system monitoring tools and incident management processes.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with software lifecycle and support methodologies.
• Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the implementation of system updates and patches to improve functionality and security.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.

Skills

Epic Systems

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.


• Document findings and solutions to enhance knowledge sharing and support future problem resolution.


• Assist in the implementation of system updates and patches to improve functionality and security.


• Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Epic Systems.


• Strong analytical skills to diagnose and resolve software issues effectively.


• Experience with system monitoring tools and incident management processes.


• Ability to communicate technical information clearly to both technical and non-technical stakeholders.


• Familiarity with software lifecycle and support methodologies.


• Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Additional Information:

• The candidate should have minimum 3 years of experience in Epic Systems.


• This position is based at our KDC1A - SEZ location.


• A 15 years full time education is required.