Application Support Engineer

Accenture in India

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Job summary

A leading global professional services company is looking for an Application Support Engineer in Bengaluru, India. This role involves providing dynamic support by identifying and resolving issues within critical business systems, specifically utilizing EPIC Systems. Candidates should have a minimum of 5 years of experience and be certified in various Epic modules. The position is full-time and requires solid problem-solving skills essential for maintaining system efficiency.

Qualifications

Minimum of 5 years of experience in EPIC Systems.
Certified in various Epic modules.
Experience in troubleshooting and resolving application issues.

Responsibilities

Provide primary support for designated application/module.
Handle advanced issues during the project.
Conduct investigation and deliver solutions for system issues.
Perform regular system patch and maintenance.

Skills

EPIC Systems

Troubleshooting

Problem-solving

Education

15 years full-time education

Tools

Epic modules (RWB, Epic Care link, Haiku, etc.)

Job description

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Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

EPIC Systems

Good to have skills

Minimum Experience

5 years of experience

Educational Qualification

15 years full-time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem‑solving skills will be instrumental in maintaining the efficiency and reliability of the systems.

Roles & Responsibilities

Epic Analyst will provide primary support for their designated application/module.
Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
Provide ongoing system support and maintenance based on support roster.
Respond in a timely manner to system issues and requests.
Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
Handle and deliver Service Request / Change Request / New Builds.
Perform system monitoring, such as error queues, alerts, batch jobs, etc., and execute the required actions or SOPs.
Perform/support regular / periodic system patch, maintenance and verification.
Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization.
Perform/support the work required to comply with audit and security requirements.
Require to overlap with client business or office hours.
Comply with Compliance requirements as mandated by the project.

Professional & Technical Skills

Must To Have Skills: Certified in Epic modules (RWB, Epic Care link, Haiku, Healthy Planet, Mychart, Rover, Willow ambulatory, Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity, HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)

Experience in troubleshooting and resolving application issues.

Additional Information