Application Support Engineer Epic Systems

Cerebra; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Cerebra in Pune is seeking an experienced Application Support Engineer with strong expertise in Epic Systems to support and maintain critical business applications.

You will act as a software detective, identifying, analyzing, troubleshooting, and resolving issues across multiple components, handling monitoring, incident management, root-cause analysis, and continuous improvement of support processes.

Qualifications

• 4+ years hands-on experience with Epic Systems.
• Proficient in application monitoring and production support.
• Strong analytical and problem-solving abilities.
• Experience with incident management and RCA.
• Excellent communication and stakeholder management.

Responsibilities

• Provide application support and troubleshoot Epic Systems issues.
• Independently analyze and resolve production incidents.
• Monitor application performance and identify anomalies.
• Perform root-cause analysis and implement fixes.
• Collaborate with cross-functional teams to ensure smooth functionality.
• Document incidents, troubleshooting steps, and resolutions.
• Follow incident, problem, and change management processes.
• Act as SME for assigned applications and share knowledge.

Skills

Epic Systems

Application support

Troubleshooting

Incident management

Root-cause analysis

Stakeholder management

Documentation

Communication skills

Job description

Role & responsibilities

Application Support Engineer Epic Systems

Job Title: Application Support Engineer
Experience: 4+ Years
Location: Pune
Primary Skill: Epic Systems

Job Summary

We are looking for an experienced Application Support Engineer with strong expertise in Epic Systems to support and maintain critical business applications. The candidate will act as a software detective, identifying, analyzing, troubleshooting, and resolving application issues across multiple components.

The role involves application monitoring, incident management, root-cause analysis, stakeholder communication, and continuous improvement of support processes.

Roles & Responsibilities

• Provide application support and troubleshoot issues related to Epic Systems.
• Independently analyze and resolve production/application incidents.
• Monitor application performance and identify system anomalies proactively.
• Perform issue investigation, root-cause analysis, and provide effective solutions.
• Collaborate with cross-functional and technical teams to ensure smooth application functionality.
• Participate actively in team discussions and contribute technical solutions.
• Document incidents, troubleshooting steps, root causes, and resolutions.
• Follow incident, problem, and change management processes.Identify opportunities to improve application support efficiency and reliability.
• Act as a Subject Matter Expert (SME) for assigned applications.
• Provide technical guidance and knowledge sharing to junior team members.
• Communicate technical issues and resolutions effectively to technical and non-technical stakeholders.

Required Skills

• 4+ years of hands-on experience with Epic Systems.
• Strong application support and troubleshooting experience.
• Excellent analytical and problem-solving skills.
• Experience with incident management and production support.
• Knowledge of application monitoring and support methodologies.
• Ability to perform root-cause analysis and resolve complex issues.
• Good understanding of software/application lifecycle processes.
• Strong communication and stakeholder management skills.
• Ability to work independently in a fast-paced support environment.