Application Support Engineer

DNEG; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

DNEG is seeking an Application Support Engineer in Mumbai, India. The role requires experience in Windows Server Administration, SQL, and .Net applications. Responsibilities include deployment activities, server hygiene maintenance, and incident handling.

The ideal candidate will have strong troubleshooting skills and the ability to work collaboratively across teams. Candidates should hold a B-Tech, B.E, or B.SC and be ready to work in a dynamic environment.

Qualifications

• 2 to 5 years’ experience in Windows Server Administration.
• Strong SQL knowledge (My SQL and SSMS).
• Experience in application support and .Net based applications.

Responsibilities

• Work on deployment activities and testing builds.
• Maintain hygiene of Pre-Production and Production servers.
• Monitor queues and assist with daily goals.

Skills

Windows Server Administration

SQL (My SQL and SSMS)

Application Support

.Net based application support

SSL certificates installation

Linux servers

Cloud applications

Server hygiene maintenance

Basic Java knowledge

Incident handling

Troubleshooting skills

Analytical skills

Good communication skills

Education

B-Tech, B.E, B.SC

Job description

Job Title

Application Support Engineer

Qualifications

B-Tech, B.E, B.SC

Technical Expertise

• 2 to 5 years’ experience and knowledge on Windows Server Administration
• SQL (My SQL and SSMS)
• Application Support
• Working experience on .Net based application support (IIS, Authentication, Authorization tools)
• Installing the SSL certificates
• Working experience on Linux servers
• Knowledge on applications hosted on Cloud
• Maintaining the Hygiene of the servers (Windows/Linux)
• Basic Java knowledge
• Incident handling (P1, P2, P3, P4s)
• Excellent Troubleshooting and analytical skills
• ITIL certification will be added advantage
• Good communication and interpersonal skills and ready to work 24*7

Roles & Responsibilities

• Working on deployment activities
• Deploying & testing builds on lower environments, taking it LIVE on Production with necessary approvals
• Sanity check on Production daily to ensure security before customers login
• Maintain Pre-Production and Production servers hygiene on a monthly basis
• Run automation/migration scripts handed over by the Dev team
• Efficiently manage relationships with customers and thoroughly document their cases
• Collaborate on cross‑team and cross‑product technical issues with resources from other groups, and work with Tech Leads and escalation resources when appropriate
• Monitor queues and assist with daily goals, conducting quality control to reduce errors and improve procedures
• Handle escalated issues from customers
• Perform pre‑deployment and deployment activities