Application Support Engineer

CareStack™ - Dental Practice Management; Thiruvananthapuram; On-site; INR 300,000 - 500,000; Full time

Job summary

A dental practice management company in Thiruvananthapuram is seeking a technical support associate to assist with product integration, troubleshoot issues, and maintain application performance. The ideal candidate will have knowledge of MySQL, REST APIs, and good problem-solving skills. Flexibility to work in shifts and proficiency in English are also essential for success in this role.

Qualifications

• Flexibility to work in shifts.
• Proficiency in English and effective communication.
• Good analytical and troubleshooting skills.

Responsibilities

• Provide implementation support for new clients.
• Address technical inquiries regarding system functionalities.
• Collaborate with teams to troubleshoot technical issues.
• Monitor application availability and performance.

Skills

Beginner to intermediate level knowledge in MySQL

Understanding of REST APIs and databases

Ability to write SQL queries

Analyzing application logs

Excellent time management

Basic understanding of networking concepts

Job description

Responsibilities

• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
• Address technical inquiries from clients and internal teams regarding system functionality, configurations, and usage.
• Collaborate with cross‑functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution.
• Go through & understand internal system logs to debug issues.
• Write database queries needed to troubleshoot and investigate issues.
• Communicate with customers via email about different issues they might encounter.
• Monitor application availability, performance and initial triage of product‑related incidents.
• Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.
• Redirect any issues requiring further analysis to the product engineering team.
• Perform validations after scheduled changes within specified Maintenance Windows to ensure the functionalities are up and running as desired.
• Complete regular operational activities to maintain environments with minimal disruption and higher availability.
• Proactively monitor application components to improve customer experience.

Must-have Skills

• Beginner to intermediate level knowledge in MySQL.
• Flexibility to work in shifts.
• Good understanding of REST APIs and databases.
• Ability to write SQL queries.
• Analyzing application logs.
• Triaging issues.
• Proficiency in English & being able to communicate in it.
• Excellent time management & multi‑tasking skills.
• Networking – basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.

Seniority level

• Associate

Employment type

• Full‑time