Application Support Engineer

Accenture; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture Hyderabad is seeking an Application Support Engineer to act as a software detective, diagnosing and resolving issues across multiple components of critical business systems.

You will collaborate with cross-functional teams to troubleshoot problems, analyze performance, and ensure reliable operation of applications that drive essential business functions. The role requires strong requirements analysis and proactive monitoring to improve system reliability and user satisfaction.

Qualifications

• Must To Have Skills: Proficiency in Requirements Analysis.
• Strong analytical skills to assess and interpret complex data.
• Experience with troubleshooting and resolving application issues.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Familiarity with software development life cycle methodologies.

Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor system performance and proactively identify areas for improvement.

Skills

Requirements Analysis

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Requirements Analysis

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, analyze system performance, and ensure the seamless operation of applications that are vital to business functions. You will engage in discussions with stakeholders to understand their needs and provide timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction.

Roles & Responsibilities:

• Expected to be an SME.


• Collaborate and manage the team to perform.


• Responsible for team decisions.


• Engage with multiple teams and contribute on key decisions.


• Provide solutions to problems for their immediate team and across multiple teams.


• Facilitate training sessions for junior team members to enhance their skills and knowledge.


• Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Requirements Analysis.


• Strong analytical skills to assess and interpret complex data.


• Experience with troubleshooting and resolving application issues.


• Ability to communicate effectively with technical and non-technical stakeholders.


• Familiarity with software development life cycle methodologies.

Additional Information:

• The candidate should have minimum 5 years of experience in Requirements Analysis.


• This position is based at our Hyderabad office.


• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.