Application Support Engineer

8108 ASOL-Bangalore SEZ Company; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

The Application Support Engineer role at Accenture is based in Bengaluru, focusing on proactively identifying and resolving issues across critical business systems. You will monitor multiple components and collaborate with cross-functional teams to ensure system stability and performance.

With 5+ years of experience and 15 years of full-time education, you will apply SAP Monitoring & Tools expertise to diagnose problems, implement effective solutions, and help sustain business continuity in a

Qualifications

• Must have SAP Monitoring & Tools proficiency.
• Minimum 5 years of experience required.
• Requires 15 years of full-time education.

Responsibilities

• Act as SME, collaborate and drive team decisions.
• Engage with multiple teams for key decisions.
• Provide solutions for immediate and cross-team issues.
• Lead improvements in system monitoring processes and tools.
• Mentor junior team members and share problem-solving methods.

Skills

SAP Monitoring

Analytical thinking

Incident management

Cross-functional teams

Documentation

Education

15 years education

Tools

Automation tools

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Monitoring & Tools

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires continuous monitoring and investigation to ensure the smooth operation of critical applications, collaborating with different teams to maintain system stability and performance. The position demands a dynamic approach to troubleshooting, where the engineer navigates complex environments to detect anomalies and implement effective solutions that support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system monitoring processes and tools to enhance issue detection and resolution.
• Mentor junior team members by sharing knowledge and guiding them through problem-solving techniques.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Monitoring & Tools.
• Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
• Experience with system performance monitoring and incident management.
• Ability to work collaboratively with cross-functional teams to resolve technical challenges.
• Good communication skills to document issues and solutions clearly and concisely.
• Familiarity with automation tools to streamline monitoring and reporting tasks.

Additional Information:

• The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture