Application Support Engineer

8117 ASOL- Mumbai 5 SEZ Company; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to monitor and investigate issues across multiple components of essential business systems, ensuring smooth operation and rapid resolution of disruptions. The role emphasizes a dynamic approach to problem-solving within critical environments and requires collaboration with various teams to sustain business continuity.

The position focuses on applying machine learning expertise to diagnose and fix issues, with responsibility for improving

Qualifications

• Must have strong proficiency in Machine Learning (ML).
• Strong analytical skills to diagnose complex software issues.
• Experience with monitoring and troubleshooting critical business applications.
• Ability to collaborate effectively across teams and communicate clearly.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Make team decisions and engage with multiple teams.
• Provide solutions to problems for immediate and cross-team impact.
• Lead efforts to improve system performance and reliability through problem-solving.
• Mentor and share knowledge within the team to enhance capabilities.
• Coordinate with cross-functional teams to align support with business objectives.

Skills

Machine Learning

Analytical skills

Monitoring & troubleshooting

Team collaboration

Education

15 years education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Machine Learning (ML) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
• Coordinate with cross-functional teams to align support activities with business objectives.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Machine Learning (ML).
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring and troubleshooting critical business applications.
• Ability to work collaboratively in a team environment and communicate effectively across departments.
• Familiarity with software lifecycle processes and incident management.
• Capability to adapt quickly to changing technologies and business needs.

Additional Information

• The candidate should have minimum 5 years of experience in Machine Learning (ML).
• This position is based at our MDC5C - SEZ location.
• A 15 years full time education is required. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture