Application Support Engineer

8147 ASOL - Hyderabad 5 SEZ Company; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to act as a software detective, proactively identifying and resolving issues across essential business systems. You will collaborate with multiple teams to maintain stability and performance, applying a dynamic approach to troubleshooting.

The role requires minimum 5 years of experience in Infrastructure Service Management, 15 years of full-time education, and proficiency with incident and problem management processes, plus familiarity with

Qualifications

• Proven experience in IT service management.
• Experience with incident and problem management processes.
• Strong ability to coordinate with multiple technical teams to resolve issues.
• Familiarity with monitoring tools and techniques.

Responsibilities

• Serve as SME to lead and guide the team in performing support activities.
• Make informed decisions and influence cross‑functional stakeholders.
• Engage with multiple teams to contribute to key service decisions.
• Provide timely, effective solutions across the immediate and extended teams.
• Coordinate cross‑functional efforts to streamline issue resolution and improve reliability.
• Mentor junior members to enhance problem solving and technical knowledge.
• Facilitate clear communication to align on priorities and deliverables.

Skills

Infrastructure Service Management

Service Desk Management

Incident Management

Problem Management

Monitoring Tools

Cross‑team Collaboration

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Infrastructure Service Management. Good to have skills: Service Desk Management. Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The position demands continuous monitoring, investigation, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between stakeholders to ensure alignment on support priorities and deliverables.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Good To Have Skills: Experience with Service Desk Management.
• Strong knowledge of incident and problem management processes within IT infrastructure.
• Ability to analyze complex system issues and implement effective solutions.
• Familiarity with monitoring tools and techniques to detect and diagnose system anomalies.
• Experience in coordinating with multiple technical teams to resolve service disruptions efficiently.

Additional Information

• The candidate should have minimum 5 years of experience in Infrastructure Service Management.
• This position is based at our Bengaluru office.
• 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can - when you thrive, we all thrive.

Future Opportunities

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