Application Support Engineer

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture in Mumbai seeks an Application Support Engineer to investigate and resolve issues across core business systems. The role requires strong Python skills, a proactive approach, and collaboration with multiple teams to ensure system reliability and performance in a dynamic environment.

The candidate should have a minimum of 5 years' experience and 15 years of full-time education, with the position based at our Mumbai office.

Qualifications

• Minimum 5 years of experience in Python development.
• Strong problem-solving skills and ability to analyze complex software issues.
• Experience in debugging and troubleshooting multi-component software systems.
• Excellent communication skills to convey technical information clearly.

Responsibilities

• Act as SME and collaborate with teams to perform.
• Make team decisions and drive outcomes.
• Engage with multiple teams on key decisions.
• Provide solutions across teams to issues for immediate and cross-team impact.
• Coordinate with stakeholders to align support activities with business needs.
• Mentor junior team members to enhance problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

Skills

Python

Problem solving

Debugging

Communication

Team collaboration

Education

15 years full time education

Tools

Monitoring tools

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Python (Programming Language).
• Strong problem-solving skills with the ability to analyze complex software issues and develop effective solutions.
• Experience in debugging and troubleshooting multi-component software systems.
• Familiarity with monitoring tools and techniques to proactively detect system anomalies.
• Ability to work collaboratively in cross-functional teams to address and resolve technical challenges.
• Excellent communication skills to clearly articulate technical information to diverse audiences.

Additional Information

• The candidate should have minimum 5 years of experience in Python (Programming Language).
• This position is based at our Mumbai office.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture