Application Support Engineer

Innocode Ventures; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Innocode Ventures in Bengaluru is seeking an Application Support specialist to diagnose issues and coordinate fixes for production applications, ensuring high availability and reliability. You will own key deliverables for the support team, work with engineering on root-cause fixes, analyze logs, and leverage SQL to investigate incidents.

You will collaborate with cross-functional stakeholders to ship high-quality outcomes and contribute to process improvements, documentation, and team best

Qualifications

• Experience supporting business-critical applications
• Familiarity with logs, SQL, and incident workflows
• Ability to work with engineering on root-cause fixes

Responsibilities

• Own key deliverables for the support team in Bangalore.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Application Support

Logs

SQL

Incidents

SaaS

Job description

Job Summary

Support production applications by diagnosing issues and coordinating fixes.

Responsibilities

• Own key deliverables for the support team in Bangalore.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience supporting business-critical applications
• Familiarity with logs, SQL, and incident workflows
• Ability to work with engineering on root-cause fixes

Skills

• Application Support
• Logs
• SQL
• Incidents
• SaaS