Application Support-Banaglore-F2F Only-Immediate Joiner required.

Clover Infotech; Bengaluru; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Clover Infotech in Bengaluru is seeking a responsive L1/L2 Application Support specialist to help users and business teams. You will monitor applications, jobs, interfaces, and system health, and you will troubleshoot incidents to restore normal operations.

You will perform root-cause analysis for recurring issues, coordinate with development, database, and infrastructure teams, and ensure changes, deployments, and patches are implemented smoothly while keeping users informed.

Formación

• Experience providing L1/L2 application support.
• Experience monitoring applications, jobs, interfaces and system health.
• Ability to investigate, troubleshoot and resolve application incidents and production issues.
• Ability to perform root cause analysis (RCA) for recurring or critical issues.
• Ability to work within SLA timelines and handle service requests.
• Experience coordinating with development, database, infra and third-party teams.
• Knowledge of analyzing logs, queries, and system alerts.
• Experience supporting deployments, releases, patches and configuration changes.
• Ability to perform basic SQL queries for data validation.
• Maintaining documentation and knowledge articles.

Responsabilidades

• Provide L1/L2 application support to users and business teams.
• Monitor applications, scheduled jobs, interfaces, and system health.
• Investigate and resolve application incidents and production issues.
• Perform root cause analysis for recurring or critical issues.
• Handle service requests and incidents within SLA timelines.
• Coordinate with development, database, infrastructure, and third-party teams.
• Analyze application logs, database queries, and system alerts.
• Support deployments, releases, patches, and configuration changes.
• Perform basic SQL queries for data validation and troubleshooting.
• Maintain support documentation and knowledge articles.

Conocimientos

L1/L2 application support

Incident management

Root cause analysis

SQL queries

Communication with users

Herramientas

SQL

Descripción del empleo

Note:If your not available for the face to face interview don't apply.

Role & responsibilities

• Provide L1/L2 application support to users and business teams.
• Monitor applications, scheduled jobs, interfaces, and system health.
• Investigate, troubleshoot, and resolve application incidents and production issues.
• Perform root cause analysis (RCA) for recurring or critical issues.
• Handle service requests, incidents, and problems within agreed SLA timelines.
• Coordinate with development, database, infrastructure, and third-party teams for issue resolution.
• Analyze application logs, database queries, error messages, and system alerts.
• Support application deployments, releases, patches, and configuration changes.
• Perform basic SQL queries for data validation and troubleshooting.
• Maintain support documentation, troubleshooting guides, and knowledge articles.
• Communicate effectively with users regarding issue status, resolution, and expected timelines.
• Participate in shift, weekend, or on-call support when required.
• Identify recurring issues and suggest improvements to reduce incidents and manual effort.