Application Support

Kiya.ai; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kiya.ai in Chennai is seeking an Application Support L1 to ensure stable operations of banking applications from office.

The role involves deployments, monitoring, log analysis, SQL queries, incident triage, and cross-team coordination with development, infrastructure, and client teams to meet SLAs.

Qualifications

• 2+ years of relevant experience.
• Experience in Application Support (L1) for banking with 2 similar projects in Internet/Mobile/Omni-Channel Digital Banking.
• Proficient in UNIX/Linux, SQL, and log analysis.

Responsibilities

• Perform application deployments and support release activities across environments.
• Participate in DC-DR drills and ensure readiness of systems during disaster recovery exercises.
• Monitor applications and infrastructure to ensure smooth operational performance.
• Perform log analysis to identify errors, performance issues, and system anomalies.
• Troubleshoot application, database, and environment-related issues at the first level
• Use UNIX/Linux commands to analyze system behavior, logs, and process status.
• Execute and validate SQL queries for data verification, issue analysis, and reporting.
• Investigate incidents and provide initial root cause analysis before escalation.
• Coordinate with development, infrastructure, and database teams for issue resolution.
• Maintain deployment, incident, and operational documentation for audit and tracking.
• Support routine maintenance activities, system health checks, and monitoring tasks.
• Ensure adherence to operational procedures, SLAs, and support processes.
• Coordinate with Client representatives.

Skills

Basic understanding of web apps

Knowledge of browsers & network issues

Knowledge of SQL queries

Knowledge of UNIX

Job description

Hi,

We have open position for Application Support L1 - Chennai - Work from Office.

JD..

Should have at least 2+ years of relevant experience.

Relevant Experience Application Support (L1) for a bank with experience of working in 2 similar projects of Internet Banking/ Mobile Banking/ Omni- Channel Digital Banking as L1

• 1)Perform application deployments and support release activities across environments.
• 2)Participate in DC-DR drills and ensure readiness of systems during disaster recovery exercises.
• 3)Monitor applications and infrastructure to ensure smooth operational performance.
• 4)Perform log analysis to identify errors, performance issues, and system anomalies.
• 5)Troubleshoot application, database, and environment-related issues at the first level
• 6)Use UNIX/Linux commands to analyze system behavior, logs, and process status.
• 7)Execute and validate SQL queries for data verification, issue analysis, and reporting.
• 8)Investigate incidents and provide initial root cause analysis before escalation.
• 9. Coordinate with development, infrastructure, and database teams for issue resolution.
• 10. Maintain deployment, incident, and operational documentation for audit and tracking.
• 11. Support routine maintenance activities, system health checks, and monitoring tasks.
• 12. Ensure adherence to operational procedures, SLAs, and support processes.
• 13. Coordinate with Client representatives.

Technical Skills

• 1. Basic understanding of web applications
• 2. Knowledge of browsers, network connectivity issues
• 3. Knowledge of SQL queries
• 5. Knowledge of UNIX

Functional Skills

• 1. Understanding of KYC / Banking onboarding process
• 2. Ability to analyze application errors and logs
• 3. Basic troubleshooting skills
• 4. Good communication skills.