L1/L2 level Engineering Application Support

Acesoft Labs; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Acesoft Labs in Bengaluru is seeking an L1/L2 Engineering Application Support with 3–6 years of experience for a C2H role.

The position focuses on IT service management, incident response, and collaboration with Development, Cloud, and Security teams to ensure reliable Daimler Truck engineering applications.

Qualifications

• L1/L2 level Engineering Application Support with 3–6 years of experience.
• Experience in handling L2 support activities and documenting/troubleshooting errors.
• Experience with ServiceNow or other ticketing systems.
• ITIL/ITSM knowledge and ability to apply processes.
• Monitoring infrastructure using Splunk, ELK, Prometheus, Grafana.
• Datalog knowledge is a plus.
• Analyze logs to identify performance issues and security gaps.
• Respond to incidents and service requests with timely resolution.
• Collaborate with App Development, Cloud and Security teams.
• Strong problem-solving and communication skills.
• Willing to work 1st/2nd/General shifts and on public holidays.
• Understand application functionality and requirements clearly.
• Experience in end-user discussions.

Responsibilities

• Providing L1 & L2 support for Daimler Truck Engineering applications
• Participate in end-user discussions, client meetings
• Support build and release operations
• Maintain and improve monitoring dashboards and alerting
• Perform root cause analysis and contribute to post-incident reviews
• Automate monitoring tasks and reporting using scripting (e.g., Python, Bash)
• Document standard operating procedures and troubleshooting guides

Skills

ITIL knowledge

L2 support

Documentation

Troubleshooting

ServiceNow

Automotive domain

Splunk

ELK Stack

Prometheus

Grafana

Datalog

Log analysis

Incident response

Cross-functional teamwork

Problem solving

Shift work

Requirements understanding

Communication skills

End-user communication

Education

B.E./B.Tech

Tools

ServiceNow

Job description

Hi all,

we have an opening for L1/L2 level Engineering Application Support

Employment type: C2H

Exp: 3 - 6 years

Description:

L1/L2 level Engineering Application Support with 3 - 6 years of experience

Application Support

Department : Information Technology

Job Area : Application Support

Position Location : Bangalore

Education : B.E/B.Tech,

Experience : 3 to 6 years

Key Skills Requirement:

Fundamental understanding of IT service management and ITIL business process.

• Experience in handling L2 support activities and Ability to document & troubleshoot the errors
• Experience in working with Service NOW or any other ticket handling systems
• Experience in working with Automotive domain will be an added advantage
• Monitor infrastructure components (servers, networks, databases, cloud services) using tools like Splunk, ELK Stack, Prometheus, Grafana, etc.
• Experince to Datalog added advantage
• Analyze system logs to identify and resolve performance bottlenecks, errors, and security issues.
• Respond to incidents and service requests, ensuring timely resolution and documentation.
• Collaborate with different teams like Application Development, Cloud, and Security teams to maintain system reliability and performance.
• Logical approach and excellent problem-solving skills.
• Willing to work in 1st/2nd or General Shifts, also need basis willing to work on public holidays
• Understand requirement and functionality of the application
• Good communication skills
• Prior experience of end users discussions

Job Responsibilities:

Providing L1 & L2 support for Daimler Truck Engineering applications

• Effectively participate in end user discussions, client s and meetings
• Support build and release operations.
• Maintain and improve monitoring dashboards and alerting mechanisms.
• Perform root cause analysis and contribute to post-incident reviews.
• Automate routine monitoring tasks and reporting using scripting (e.g, Python, Bash).
• Document standard operating procedures and troubleshooting guides.

Enable Skills-Based Hiring No