Application Support Analyst

DHL Group; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

DHL Group in Chennai, India is seeking a technical support specialist to deliver timely and effective assistance, troubleshoot complex problems, and collaborate with cross-functional teams to implement solutions.

The role involves developing knowledge base articles, analyzing customer feedback for improvements, and participating in on-call rotation after hours.

Responsibilities

• Provide timely and effective technical support to resolve customer complaints and issues.
• Troubleshoot and diagnose complex problems using various tools and techniques.
• Collaborate with cross-functional teams to identify and implement solutions.
• Develop and maintain knowledge base articles to document common issues and resolutions.
• Analyze customer feedback and suggest improvements to the application or process.
• Participate in on-call rotation for after-hours support as needed.

Job description

• Provide timely and effective technical support to resolve customer complaints and issues.
• Troubleshoot and diagnose complex problems using various tools and techniques.
• Collaborate with cross-functional teams to identify and implement solutions.
• Develop and maintain knowledge base articles to document common issues and resolutions.
• Analyze customer feedback and suggest improvements to the application or process.
• Participate in on-call rotation for after-hours support as needed.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.