Analyst - GHRSS Learning & Development

Artex Risk Solutions; Bengaluru; In loco; INR 420.000 - 640.000; Tempo pieno

Descrizione del lavoro

Artex Risk Solutions in Bengaluru seeks an LMS Operations professional to independently manage CSOD LMS transactions and respond to standard stakeholder requests with minimal supervision.

The role requires solid process understanding, proactive issue identification, and timely communication to stakeholders. Applicants should be able to validate data and adhere to defined SLAs while supporting routine reporting and system enhancements.

Competenze

• Working knowledge of CSOD LMS processes.
• Process adherence and accuracy in transaction handling.
• Data validation and quality checks.
• Meeting SLA targets and timely responses.

Mansioni

• Independently execute routine CSOD LMS transactions (course assignments, updates, session management, attendance, completion uploads, standard reports).
• Validate request details, prerequisites, templates, approvals, and learner data before execution.
• Manage learner and stakeholder queries within SLAs and communication protocols.
• Track requests, update operational trackers, and provide status updates to requestors and leads.
• Perform self-quality checks to reduce errors and rework.
• Identify recurring issues and highlight trends to senior team members.
• Update SOPs, FAQs, and checklists based on process changes.
• Support basic testing during CSOD enhancements or releases.

Conoscenze

CSOD LMS processes

Data validation

SLA orientation

Clear communication

Issue identification

Descrizione del lavoro

Job Summary

Overview Independently manages routine CSOD LMS transactions and standard stakeholder requests with minimal supervision. The role requires solid process understanding, proactive issue identification, and timely communication on assigned work.

Responsibilities

• Independently execute routine LMS transactions such as course assignments, curriculum updates, session management, attendance updates, completion uploads, and standard reporting requests.
• Validate request details, prerequisites, templates, approvals, and learner data before execution.
• Manage standard learner and stakeholder queries within defined SLAs and communication protocols.
• Track assigned requests, update operational trackers, and provide clear status updates to requestors and team leads.
• Conduct self-quality checks to reduce errors and rework.
• Identify recurring transactional issues and highlight trends to senior team members.
• Support SOP, FAQ, and checklist updates based on approved process changes.
• Support basic testing activities during CSOD enhancements, configuration changes, or release validations.

Qualifications

• Working knowledge of CSOD LMS processes
• Process adherence
• Data validation
• SLA orientation
• Clear verbal and written communication
• Issue identification

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.