Data Analyst 5B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Genpact in India is seeking an experienced LMS Administrator to join its learning team. You will manage daily LMS operations, configure modules, and ensure security and integrity of the system, working with clients on training needs.

The ideal candidate has 3–4 years of LMS experience, a Bachelor's degree, and strong troubleshooting and communication skills to manage stakeholder expectations and deliver training reports and analytics.

Qualifications

• Bachelor's degree in any field.
• Minimum of 3 years' experience as an LMS administrator or in similar position.
• Excellent knowledge of LMS and LMS technologies, especially SuccessFactors.
• Technical skills including troubleshooting and understanding of directory, file structures, and systems.
• Ability to troubleshoot and resolve technical issues.
• Ability to work independently.
• Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements.

Responsibilities

• Regular daily operation and configuration of LMS.
• Knowledge of current technology as it applies to LMS software and systems.
• Adhere to policy and procedures to ensure security and integrity of the LMS.
• Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
• Manage common mailbox and daily queries of stakeholders.
• Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response.
• Create login credentials and manage permissions.
• Manage course enrollment including progress tracking.
• Create and manage Learning Objects
• Generate assignment, completion, and any other reports
• Create and manage training audiences
• Troubleshoot common issues related to the LMS
• Ensure the LMS is kept updated with courses and materials and archive outdated content.
• Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and elevate issues that require helpdesk support of the LMS vendor
• Conduct regular system audits and perform software upgrades to maintain functionality and performance
• Support and manage migration of content and data from legacy systems
• Build, configure, test oracle functionalities and work with HRIS team to move it to production
• Develop SOPs, user guides, manuals, and conduct training sessions
• Testing regular courses / LOs against the pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation

Skills

LMS administration

SuccessFactors

Troubleshooting

Client communication

Education

Bachelor's degree (any field)

Business Analytics

Computer Science

Statistics

Masters - Data Science

Job description

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Regular daily operation and configuration of LMS.
• Knowledge of current technology as it applies to LMS software and systems.
• Adhere to policy and procedures to ensure security and integrity of the LMS.
• Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
• Manage common mailbox and daily queries of stakeholders
• Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response

User and Course Management

• Create login credentials and manage permissions.
• Manages course enrollment including progress tracking.
• Create and manage Learning Objects
• Generate assignment, completion, and any other reports
• Create and manage training audiences
• Troubleshoot common issues related to the LMS
• Ensure the LMS is kept updated with courses and materials and archive outdated content.

Incident Management

• Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and elevate issues that require helpdesk support of the LMS vendor

System Upgrades

• Conduct regular system audits and perform software upgrades to maintain functionality and performance
• Support and manage migration of content and data from legacy systems
• Build, configure, test oracle functionalities and work with HRIS team to move it to production

Training and Documentation

• Develop SOPs, user guides, manuals, and conduct training sessions

Testing

• Testing regular courses / LOs against the pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation

Experience

• 3-4 years

Qualification

• Bachelor's degree in any field
• Minimum of 3 years' experience as an LMS administrator or in similar position

Skill Set Required

• Excellent knowledge of LMS and LMS technologies, especially Successfactors
• Minimum of 3 years' experience as an LMS administrator or in similar position
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to work independently
• Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements

Qualifications

• Bachelors - Business Analytics
• Bachelors - Computer Science
• Bachelors - Statistics
• Masters - Data Science

Certifications

• Certified Data Management Professional - RiversandRiversand
• Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy
• Databricks Certified Associate Developer for Apache Spark - Databricks AcademyDatabricks Academy
• IBM Certified Solution Developer - WebSphere IIS DataStage Enterprise Edition v7.5 - IBMIBM
• Oracle Database 12c Administrator Certified Associate - OracleOracle

Required Skills

• Accounts Payable Process, Accounts Payable Process, Accounts Receivable (AR), Aerospace Manufacturing, Agile Methodology, Automotive Manufacturing, Banking Capital Markets, Claims Management, Client Relations, Collaboration Tools, Commercial Excellence, Consumer Electronics, Consumer Packaged Goods (CPG), Design Thinking, Digital Business Strategy, Electronic Hardware, Entertainment Journalism, Executive Presence, Healthcare Payors, Inclusion, Industrial Manufacturing Processes, Insurance, Intelligent Automation (IA), Internet Businesses, Life Science {+ 10 more}

Language

• English

Language Proficiency

• Proficient - C2

Job Type Regular

Master Skill List - Data Engineering

Remote Type - Office

Work Shift - Variable