Analyst- Learning & Development

Candu Energy; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Candu Energy in Bengaluru is seeking an organized L&D Administrator to coordinate classroom and virtual training programs, manage venues, bookings, refreshments, invites, tutors, and related logistics.

You will partner with L&D consultants, HR Ops, finance, and external training partners, maintain attendance records in LMS, and support induction events with high accuracy and confidentiality, while upholding data protection standards.

Qualifications

• Strong attention to detail and adherence to processes.
• Ability to meet tight deadlines with limited supervision.
• Excellent written and verbal communication.
• Professional with strong stakeholder relationship skills.
• Confidentiality and data protection awareness.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Organise the delivery of training programmes (virtual/classroom) and manage logistical components with regional admin support.
• Develop strong working relationships with internal stakeholders (L&D, HR Ops, Finance) and external training partners.
• Maintain systems for candidate attendance, feedback and reporting (LMS).
• Manage course waiting lists to maximise attendance and cost efficiency.
• Respond to employee learning inquiries with timely, appropriate guidance.
• Provide administrative support including printing, collation and distribution of course materials.
• Collaborate with multiple teams to ensure smooth induction events.
• Demonstrate working knowledge of L&D management software.

Skills

MS Office

Attention to detail

Deadline-driven

Communication skills

Organizational skills

Initiative

Discretion

Data protection understanding

Teamwork

Tools

LMS

Job description

Job Description

We are 270+ talents operating under one Hub; diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.

Your role

Responsibilities

• Organising the delivery of numerous virtual/classroom-based learning programmes and the various logistical components which support this using regional admin resource where appropriate (liaising with candidates, organising refreshments, booking venues, invites, tutors etc).
• Develop strong working relationships with internal stakeholders (L&D Consultants, HR Ops Partners, Finance team), and the external learning partners of the organisation (where appropriate).
• Maintenance of appropriate systems for candidate attendance, feedback and reporting (LMS).
• Management of course waiting lists to maximise attendance and financial efficiency of course.
• Deal with employee enquiries around learning and manage suitable responses in a timely manner.
• Provide administrative support including printing, collation and distribution of course materials.
• Work closely with multiple teams to ensure a smooth deliver of Induction events.
• Working knowledge of L&D management software.

About you

Essential

• Strong computer skills across the full range of Microsoft Office applications (Word, Excel, Powerpoint).
• Excellent attention to detail and high levels of process adherence.
• An ability to work quickly and accurately to tight deadlines with limited supervision.
• A professional manner and the ability to develop strong working relationships.
• Good communication skills, both written and verbal.
• Good organisational skills and ability to prioritise and balance conflicting priorities.
• Able to use own initiative with a flexible "can-do" attitude and approach.
• Confidentiality and the ability to handle sensitive situations with discretion and diplomacy.
• A good understanding of data protection.
• Able to work to a high level of accuracy when inputting and interpreting data.
• Be willing and able to work closely with others, be they company, supplier or customer and promote good relationships and team working.
• Demonstrates a commercial awareness around costs and strives for value for money in relation to the organisation of training.

Behaviours

The L&D Administrator will demonstrate the behaviours and values expected within HR Operations:

• To demonstrate a collaborative style when working with all other HR services lines. To include inviting others to appropriate meetings, involvement in cases, projects, and initiatives where they can make a valuable contribution or for development purposes.
• Be proactive in sharing knowledge and lessons learned from day-to-day, cyclical and project activities.
• Be proactive in taking steps to understanding what the business and other HR service lines do.
• Act as a role model for others by setting the example of building good relationships with all clients and stakeholders.
• Build trust from HR and clients by being credible by acting professionally and getting things right first time.

SME and Operational Excellence Responsibilities

• Act as the primary Subject Matter Expert for Learning & Development operational processes, ensuring consistency, compliance, and adherence to global standards.
• Provide guidance and support to team members on complex L&D administration activities, systems, policies, and process-related queries.
• Own, maintain, and continuously improve Standard Operating Procedures (SOPs), process documentation, knowledge articles, and training materials.
• Drive process improvement, standardisation, and automation initiatives to improve efficiency, quality, and user experience.
• Conduct regular quality checks and audits to ensure data accuracy, process compliance, and adherence to agreed service levels.
• Serve as an escalation point for complex learner, stakeholder, vendor, and system-related issues.
• Support governance activities, operational reviews, reporting requirements, management information requests, and service performance analysis.
• Monitor service level agreements (SLAs), and operational metrics, identifying risks and improvement opportunities.
• Lead knowledge transfer activities and support onboarding and training of new team members.
• Partner with internal stakeholders and external vendors to resolve operational challenges and improve service delivery.
• Support User Acceptance Testing (UAT), system enhancements, process transitions, an