AM - VOICE - CIGNA PROCESS TRAINING

Sagility Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sagility Limited in Bengaluru is seeking an Assistant Manager Training to design, develop, and deliver training programs for our claims administration staff in the voice business. You will lead sessions on end-to-end RCM processes and ensure modules meet quality standards.

The role requires a Bachelor's degree, 6+ years in international BPO/KPO with healthcare experience preferred, and at least 2 years in training, including leading a training team.

Qualifications

• Minimum 6 years in international BPO/KPO (RCM preferred).
• At least 2 years as a process trainer.
• Experience leading training teams.

Responsibilities

• Schedule training sessions for new and existing staff.
• Develop and deliver end-to-end RCM training modules.
• Assess training needs and monitor progress.
• Create training materials (presentations, videos).

Skills

Excellent communication

Presentation skills

Interpersonal skills

Time management

Organizational skills

Ability to work independently

Education

Bachelor Degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: AM - VOICE - CIGNA PROCESS TRAINING

Job Description: ASST. MANAGER - CIGNA PROCESS TRAINING

We are seeking a highly motivated and experienced trainer to join our team as a Assistant Manager Training. In this role, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our claims administration staff for the voice business.

Education

Bachelor Degree is must. Any Specification.

Experience

Should have experience of a minimum of 6 years in a international BPO/KPO. Preferable healthcare experience Provider line of business (RCM). Minimum 2 years of experience as a process trainer Should possess Training Team handling Experience.

Roles & Responsibilities

Schedule appropriate training sessions for new and existing employees Stay updated with the best. Call listening sessions. training methods and modules. Plan and implement an effective training curriculum. Prepare hard copy training materials such as presentations, video module. Should train fresher’s and existing employees on end-to-end RCM/Business in a batch-wise manner. Collaborate with management to identify training needs for all employees Review training needs. monthly Schedule and perform pre- and-post-training assessments and monitor progress.

Mandatory Skills

• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong and effective customer and internal relationships.
• Well versed in Soft Skills and training methodologies.
• Solid knowledge of the latest corporate training techniques.
• Client Management skills.
• Excellent time management and organizational skills.
• Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.

Preferred Skills

• Excellent facilitation, coaching (both in the virtual and F2F environment).
• Should have good exposure on MS Excel, word and PowerPoint.
• Should have excellent English communication skills and facility skills.
• Should be flexible to work in the shifts ( Preferable night shifts)
• Experience in creating and developing training content such as modules and process SOPs.
• Should have strong exposure on TNA/TNI.
• Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks on RCM line of business.
• Preferable medical billing experience in RCM/ Payor side.
• Good with MS Office (Excel, Word & Power point).

Location

BangaloreIndia

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.