AGM/DGM/Sr. Manager (Customs Operations)

BDP International; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

PSA BDP is seeking a high-level professional to lead the Export CHB team in Mumbai. The Sr. Manager will oversee customs clearance, ensure timely processing, and drive revenue growth by expanding CHB customer base and promoting value-added services.

The role requires 10+ years in logistics/forwarding, a Master's degree, and a professional logistics credential. Strong leadership and vendor management skills are essential for success in this permanent position.

Qualifications

• 10+ years of logistics and forwarding operations/regulations experience.
• Professional degree in logistics and forwarding preferred.
• Proficient with Microsoft software applications.

Responsibilities

• Lead the Export CHB team and ensure timely completion of customs clearance activities.
• Build and maintain strong relationships with CHB customers to retain business and identify new opportunities.
• Coordinate with Sales to offer competitive pricing while maintaining healthy margins and timely quotations.
• Promote integrated logistics solutions to CHB customers by offering freight forwarding, transportation, and value-added services.
• Coordinate with Accounts Receivable to resolve invoicing issues and support faster collections.
• Train and upskill the team to enhance operations, compliance, and customer service.

Skills

Logistics operations

Leadership

Customer service

Education

Master's Degree

Professional degree in logistics and forwarding

Tools

Microsoft Office/Applications

Job description

AGM/DGM/Sr. Manager (Customs Operations) - (8690)

Job Title

AGM/DGM/Sr. Manager (Customs Operations)

Education

Master's Degree

Location

Manager

Category

Operations

Job Type

Permanent

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

• Lead the Export CHB team and ensure timely completion of customs clearance activities in co-ordination with the field representatives.
• Build and maintain strong relationships with existing CHB customers to retain business and identify new opportunities.
• Work closely with the Sales team to offer competitive pricing while maintaining healthy profit margins and ensuring quotations sent within fixed timelines to support sales growth and improve conversion rates.
• Promote integrated logistics solutions to CHB customers by offering freight forwarding, transportation, and other value-added services.
• Participate is periodic review meetings of the customer with the Sales and Key Account Management teams
• Grow CHB revenue by expanding the customer base and promoting value-added services such as freight forwarding and transportation.
• Guide customers, on customs clearance processes and compliance requirements, especially first-time exporters.
• Ensure timely billing by driving the team to submit completed jobs promptly to the billing department.
• Maintain strong coordination with CFS facilities to ensure timely cargo movement, customs clearance, and efficient handling of export shipments.
• Coordinate with the Accounts Receivable team to resolve invoicing issues, follow up on outstanding payments, and support faster collections.
• Retain customers by providing timely operational support, advice, and proactive solutions.
• Conduct regular training and knowledge-sharing sessions to enhance team skills in operations, compliance, and customer service.
• Encourage digital and IT upskilling within the team to improve productivity, efficiency, and service quality.

Exemption Type

Job Requirements

Experience and Qualifications

• 10 plus years of detailed experience of logistics and forwarding operations/regulations and documentation
• Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
• Computer literacy with Microsoft Software applications and /or other market leading software applications.