Sr. Executive/Assistant Manager-Customer Service

BDP International; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

PSA BDP in Mumbai seeks an experienced Customs Clerk to manage import document scrutiny and ensure timely clearance in line with KPI targets.

The role requires 4–5 years of Customs Clearance experience and a Diploma in Supply Chain or Logistics. The candidate will liaise with clients, agencies, and internal teams to maintain compliance and smooth operations.

You will work in a dynamic, globally connected logistics environment belonging to PSA Group's network.

Qualifications

• 4–5 years of hands-on experience in Customs Clearance.
• Diploma in Supply Chain or Logistics is an added advantage.

Responsibilities

• Scrutiny of import documents for customs compliance.
• Check pre-alert documents from import and agency compliance for smooth clearance.
• Inform clients of discrepancies and coordinate for filing and BOE.
• Coordinate with transportation and customs for clearance per KPI.
• Maintain daily status reports and communicate with clients.

Education

Bachelor's Degree

Job description

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Education

Bachelor's Degree

Location

Executive

Category

Operations

Job Type

Permanent

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description

• Scrutiny of Import documents as per Custom Compliance
• Checked the Pre-alert documents from Import & PGA agency compliance prospective for smooth custom clearance.
• Once the pre-alert document recd from customer contains invoice /AWB/BL checked and any discrepancies found same to be inform to Clients
• Share the documents and forward to respective department for checklist preparation /filing BOE with customs and do follow up.
• Arrange to put up the necessary documents to customs for clearance process and ensure the clearance as per KPI set.
• Once BOE assessment completed, Coordinate and Informed to Customer and plan for clearance /dispatch and coordinate with Transport department.
• Follow up for PCD Documents and arrange to send the same to client within KPI set by Customer.
• Maintain Daily Status Report and share with client on daily basis.
• Escalate the issues/delays timely within BDP and with Client as and when required to ensure meet KPI.
• Used machinery clearance. MRP Labelling, DYCC testing related knowledge
• Timely and prompt communication with Clients
• Preparation of Clients KPI reports & SQM, HBR & Annual BPR (Business Performance Review).

Job Requirements

Experience and Qualifications

• 4-5 years of experience in Customs Clerance
• Diploma in Supply Chain or Logistics will be an added advantage.