Senior Executive – Import Logistics & Customer Service ( Salary cost paid by Customer with 20% markup)

PSA International; Maharashtra; On-site; INR 700,000 - 1,000,000; Full time

Job summary

PSA BDP, a member of the PSA Group, is seeking a skilled Import Logistics Management professional to support end-to-end import operations in Maharashtra, India. You will monitor shipment trackers, manage SAP documentation, and coordinate with freight forwarders and customs brokers to ensure timely deliveries.

You will serve as the primary point of contact for shipment status and collaborate with Sales, Planning, Customer Service, and Procurement to meet delivery requirements, while proactively

Qualifications

• 3-6 years of experience in Import Operations, SAP, Freight Forwarding, Logistics & Supply Chain.
• Post Graduation preferably in Supply Chain or Logistics by a licensed educational institution.
• High standard of computer literacy with Microsoft Office applications and relevant transport management applications.

Responsibilities

• Monitor and update import shipment trackers with real-time ETA changes.
• Coordinate inbound shipments with freight forwarders, customs brokers, shipping lines, airlines, transporters, bonded warehouses, and 3PL warehouses.
• Manage SAP import documentation processes and ensure accuracy of shipment records.
• Download, review, and distribute shipping documents to relevant stakeholders.
• Coordinate with origin teams for obtaining missing documents and correcting discrepancies.
• Support customs clearance by ensuring timely submission of import documentation.
• Liaise with Regulatory, Trade Compliance, Customs, and PGA authorities to resolve shipment-related issues.
• Act as a single point of contact for shipment status updates.
• Participate in daily operational review calls with freight forwarders and customs brokers.
• Collaborate with Sales, Planning, Customer Service, and Procurement teams to meet business delivery requirements.
• Escalate critical operational risks and delays proactively.

Skills

Import operations experience

Stakeholder coordination

Microsoft Office proficiency

Education

Post Graduation in Supply Chain or Logistics

Tools

SAP

Job description

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Import Logistics Management

• Monitor and update import shipment trackers with real-time ETA changes.
• Maintain critical shipment visibility and provide timely status updates to stakeholders.
• Coordinate inbound shipments with freight forwarders, customs brokers, shipping lines, airlines, transporters, bonded warehouses, and 3PL warehouses.

Documentation & Compliance

• Manage SAP import documentation processes and ensure accuracy of shipment records.
• Download, review, and distribute shipping documents to relevant stakeholders.
• Coordinate with origin teams for obtaining missing documents and correcting discrepancies.
• Support customs clearance by ensuring timely submission of import documentation.
• Liaise with Regulatory, Trade Compliance, Customs, and PGA authorities to resolve shipment-related issues.

Customer Service & Stakeholder Coordination

• Act as a single point of contact for shipment status updates.
• Participate in daily operational review calls with freight forwarders and customs brokers.
• Collaborate with Sales, Planning, Customer Service, and Procurement teams to meet business delivery requirements.
• Escalate critical operational risks and delays proactively.

Job Requirements

• 3-6 years of experience in Import Operations, SAP, Freight Forwarding, Logistics & Supply Chain
• Post Graduation preferably in Supply Chain or Logistics by a licensed educational institution
• High standard of c omputer literacy with Microsoft Office applications and relevant transport management applications.