Sr. Executive/Assistant Manager-Customer Service

PSA International; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

PSA BDP is seeking a Customs Clearance professional in Mumbai to scrutinize import documents, ensure compliance, and coordinate with clients and departments to meet KPI-driven clearance timelines.

Ideal candidates have 4–5 years in customs clearance, a related diploma, and strong Excel skills to manage reports and KPI reviews.

Qualifications

• 4–5 years of experience in Customs Clerance.
• Diploma in Supply Chain or Logistics (added advantage).
• Proficient in Microsoft Excel.

Responsibilities

• Scrutiny of import documents as per customs compliance.
• Checked the Pre-alert documents from Import & PGA agency compliance prospective for smooth custom clearance.
• Inform clients about discrepancies in pre-alert documents.
• Share the documents and forward to respective department for checklist preparation /filing BOE with customs and do follow up.
• Arrange to put up the necessary documents to customs for clearance process and ensure the clearance as per KPI set.
• Coordinate and inform the Customer and plan for clearance /dispatch and coordinate with Transport department.
• Follow up for PCD Documents and arrange to send the same to client within KPI set by Customer
• Maintain Daily Status Report and share with client on daily basis.
• Escalate the issues/delays timely within BDP and with Client as and when required to ensure meet KPI
• Used machinery clearance. MRP Labelling, DYCC testing related knowledge
• Timely and prompt communication with Clients
• Preparation of Clients KPI reports & SQM, HBR & Annual BPR (Business Performance Review).

Skills

Customs clearance

Excel

Documentation

Education

Diploma in Supply Chain or Logistics

Job description

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

• Scrutiny of Import documents as per Custom Compliance
• Checked the Pre-alert documents from Import & PGA agency compliance prospective for smooth custom clearance.
• Once the pre-alert document recd from customer contains invoice /AWB/BL checked and any discrepancies found same to be inform to Clients
• Share the documents and forward to respective department for checklist preparation /filing BOE with customs and do follow up.
• Arrange to put up the necessary documents to customs for clearance process and ensure the clearance as per KPI set.
• Once BOE assessment completed, Coordinate and Informed to Customer and plan for clearance /dispatch and coordinate with Transport department.
• Follow up for PCD Documents and arrange to send the same to client within KPI set by Customer
• Maintain Daily Status Report and share with client on daily basis.
• Escalate the issues/delays timely within BDP and with Client as and when required to ensure meet KPI
• Used machinery clearance. MRP Labelling, DYCC testing related knowledge
• Timely and prompt communication with Clients
• Preparation of Clients KPI reports & SQM, HBR & Annual BPR (Business Performance Review).

Job Requirements

Experience And Qualifications

• 4–5 years of experience in Customs Clerance
• Diploma in Supply Chain or Logistics will be an added advantage.
• Proficient in Microsoft Excel