Agency Manager

HDFC ERGO General Insurance; Raipur; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

HDFC ERGO General Insurance invites applications for an Agency Manager in Raipur. The role involves handling inbound calls, engaging HNI customers, and delivering superior service in a captive center setup.

Candidates with BFSI or customer service background and strong communication will fit well. Working hours are 9-6 with a six-day week in a branch environment, and the incumbent will support the Retail Business Group in West region from Raipur.

Qualifications

• Inbound call handling experience preferred (BFSI/call center).
• Excellent communication and engaging personality.
• Willing to work in rotational shifts with weekly offs.

Responsabilités

• Handle captive inbound calls and service HNI customers.
• Provide professional, high-quality customer support and upsell where appropriate.
• Maintain customer satisfaction and resolve issues efficiently.

Connaissances

Inbound call handling

Description du poste

• India>West>Chhattisgarh>Raipur>Raipur>Raipur>2601>Branch

Posted On 08 Oct 2026

End Date 08 Oct 2027

Required Experience 1 - 3 years

Basic Section

New Job Title Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone West

Job Role Front Line Sales

Country India

Region West

State Chhattisgarh

City Raipur

Physical Branch Raipur

Branch Raipur

Branch Code 2601

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week