Assistant Agency Manager

HDFC ERGO General Insurance; Shimoga District; On-site; INR 180,000 - 240,000; Full time

Job summary

HDFC ERGO General Insurance in Shimoga, Karnataka, invites applications for a Front Line Sales role in a captive inbound call center. The position requires willingness to work in rotational shifts and week offs, with preference for candidates having BFSI or call center background and prior HNI customer handling.

Educational qualification of Undergraduate or Graduate and above is acceptable. Strong communication and a proactive service mindset are essential to excel in this front-line sales

Qualifications

• Educational qualification: Any Graduate or above.
• Experience in BFSI or call center preferred.
• Good communication and customer service orientation.

Responsibilities

• Handle inbound customer calls in a captive center.
• Maintain professional communication and problem resolution.
• Collaborate with sales teams to service HNI customers.
• Adhere to shift rotations and weekly offs.

Education

Any Graduate

Job description

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone South 1

Job Role Front Line Sales

Country India

Region South

Physical Branch Shimoga

Branch Code 4508

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

• Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
• Comfortable with rotational shift and weekly offs
• Preferably from BFSI / call center / Customer Service background, having handled HNI customers
• Superlative communication skills, engaging personality, can-do / take charge attitude
• Should have zeal to service HNI customers with above-and-beyond customer service
• Insurance background an added advantage
• Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
• 9-6-Day Working Week